Top Software Customer Success & Experience Jobs in San Francisco, CA

Lead the Behavioral Insights Team to investigate and analyze fraudulent activities, mentor team members, collaborate with cross-functional partners, and drive integration with machine learning for risk management.

The Behavioral Insights Fraud Analyst analyzes data to identify fraud trends, works with blockchain analytics, and communicates with teams on risk controls.

The Account Manager will drive revenue by enhancing client relationships, managing T&E programs, executing renewals, and identifying growth opportunities.

As a Solution Consultant, you'll collaborate with customers to address business challenges using Atlassian products, drive strategic outcomes, and create technical solutions. You'll also participate in industry expertise and maintain relationships with non-customer facing teams.

As an intern, you'll contribute to communications strategies, create compelling content, and learn to amplify stories to various audiences while supporting the Communications team.

As a Performance Messaging Intern, you'll assist with digital marketing strategies focusing on email and in-product messages, enhancing customer retention and campaign effectiveness.

Lead internal communications strategy, partnering with leadership to streamline messages and enhance employee engagement through creative storytelling and organizational skills. Manage company announcements and events, ensuring clarity and alignment with the company's mission.

The Billing Support Specialist will manage customer billing inquiries, resolve discrepancies, improve payment workflows, and enhance customer support systems while collaborating across teams.

The role involves designing scalable systems for Sales and Customer Success, managing projects from start to finish, and integrating various technologies, particularly Gainsight and Salesforce.

The Principal Customer Experience Program Manager at Klaviyo leads cross-functional initiatives to enhance how customers learn and engage with digital-first services, driving program leadership, strategy, and customer satisfaction through education and community engagement.

As an MBA intern on the Sales Strategy and Operations team, you will drive insights and strategy, optimize workflows, and support sales enablement initiatives, collaborating with various stakeholders to improve efficiency and processes.

The Technical Account Manager at Blacksmith will manage strategic post-sales relationships, drive customer adoption of CI solutions, and ensure long-term success for enterprise accounts by working closely with engineers and leadership.

As a Solutions Engineer, you will lead technical discovery, deliver product demos, solve CI challenges, and influence product direction while partnering with sales to ensure customer success and adoption of Blacksmith's CI cloud.

Provide exceptional technical support to customers using Assembled's Workforce Management product, resolve issues, and advocate for customer needs while improving operations.

Create and maintain technical documentation for marine sensor APIs and platforms, collaborating with engineering teams to ensure clarity and accuracy for a diverse user base.

The Customer Support Engineer resolves technical inquiries related to the Starburst Enterprise Platform and Galaxy. Responsibilities include responding to customer requests, contributing to knowledge bases, collaborating with teams, and managing escalations with Engineering.