Top Support Engineer Jobs in San Francisco, CA

Provide technical escalation and application support for customers: diagnose and resolve API, telephony, network, server, database, microservice, and container issues; reproduce incidents; document solutions; collaborate with Engineering/Product/Sales; maintain knowledge base; and participate in rotational on-call coverage.

Serve as a technical partner between Customer Success and Engineering to resolve complex enterprise escalations, debug live production systems, perform root cause analysis, build scripts and diagnostic tools for self-service, and participate in a rotating on-call schedule to ensure fast, expert client resolution.

Act as primary technical partner for enterprise customers, troubleshoot complex issues across contact center platforms and integrations, coordinate escalations, leverage AI tools for insights, drive customer outcomes, share feedback with Product/AI teams, mentor peers, and shape AI-augmented support processes.

Lead strategic enterprise support for high-value customers, resolve critical escalations across CX platforms, drive AI-augmented support practices, mentor engineers, influence product direction, and ensure customer adoption, retention, and long-term success.

Provide advanced technical support and troubleshooting for telephony, digital bots, API integrations, and core banking configurations. Triage tickets, perform limited overnight deployments, collaborate with Implementation, Engineering, and Customer Success, and contribute to internal documentation and SOPs.

Provide first- and second-level production support for Maven clients: troubleshoot Java/J2EE applications, resolve tickets, perform builds, migrations, code reviews, security scans, and coordinate with engineering, QA, and clients to meet SLAs.

Manage the full deployment lifecycle for retail locations, coordinating installation, network setup, configurations, and troubleshooting, while building automation and ensuring quality.

Provide frontline technical support for developer-facing productivity tools: troubleshoot incidents, automate support tooling, create runbooks and documentation, drive product and operational improvements, and partner with engineering and PM teams to improve developer experience and reduce friction.

Monitor PnP pipelines, perform proactive health checks, triage failures (infrastructure, UTF/Analyzer, mature pipeline logic), perform simple fixes, escalate complex issues to pipeline owners with logs/context, and collaborate with cross-functional teams to ensure correct trace tagging and measurement alignment.

Provide front-line technical support and excellent customer service for clients, handling phone and on-site requests, logging and tracking tickets in ConnectWise, troubleshooting hardware and software (Windows/Mac/MS Office), escalating as needed, and performing occasional travel to client sites and company offices.

Lead hardware builds, diagnostics, validation, and quality control for robotic systems. Assemble and troubleshoot electro-mechanical assemblies, develop test plans and fixtures, drive root cause analysis, maintain SOPs and metrics, support deployments, and mentor junior technicians.

Build and run a white-glove executive support function: own intake, SLAs, runbooks, and escalations for executives, ABPs, and board. Provide AV support for board meetings and exec rooms, handle urgent tech incidents, work shared ticket queue, participate in on-call rotation, maintain San Francisco on-site presence, and document processes and KB content.

Contract IT Support Engineer working with IT & Security to support endpoint, identity, network, and cloud security. Responsibilities include user onboarding, macOS fleet management, troubleshooting across Mac/Linux/Windows, Okta administration, ZScaler and DLP support, WAF and SIEM operations, scripting automation, and documenting runbooks in a SOC 1/2 and HITRUST-governed environment. Must reside in the U.S.

Provide expert-level SAP FICO support with emphasis on Controlling (product costing, material ledger), troubleshoot complex production issues, perform root-cause analysis, support SAP PS, collaborate with ABAP and integration teams, deliver fixes and data corrections, and maintain 24x7 SLA-driven global customer support.

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.

Provide front-line technical support and bug triage while building AI-assisted workflows, integrations, and internal tools to automate support processes, improve knowledge base content, and enable scalable, data-driven support operations.

Provide advanced remote technical support and act as escalation point for engineers. Troubleshoot Microsoft 365/Teams/Exchange, Entra ID, networking (VPN, DNS, DHCP, firewalls), endpoints, backups, and enterprise applications. Maintain ticket documentation, coordinate vendor escalations, mentor junior staff, and contribute to knowledge base and process improvements while meeting service metrics.

As a Sr. Staff Technical Solutions Engineer, you will provide specialized support to Databricks' strategic customers, solve technical challenges, and optimize performance using Spark and data technologies.

Provide Tier 3 support for Microsoft Dynamics 365 and Power Platform: troubleshoot complex incidents, perform RCA, manage Microsoft escalations, maintain Dataverse and environment lifecycle, support integrations, document resolutions, and mentor lower tiers while following ITIL-aligned processes.

Provide Tier 3 technical support for Dynamics 365 and Power Platform: troubleshoot complex incidents, perform root cause analysis, manage Microsoft escalations, maintain Dataverse and environment lifecycle, support integrations and security, document resolutions, and mentor Tier 1/2 engineers while following ITIL processes and participating in on-call rotation.

Provide senior-level escalation and troubleshooting for GPU/HPC infrastructure, diagnosing hardware, driver, and kernel issues. Perform root-cause analysis across clusters, build automations and docs, mentor peers, collaborate with engineering for permanent fixes, and participate in on-call rotation and high-volume deployments.

Provide pre-installation IT consultancy, design and integrate digital solutions with customer infrastructure, enable remote diagnostics, perform automated deployments, troubleshoot system/software/infrastructure issues, support installs/upgrades, and liaise with sales, implementation, development and support teams to ensure SLAs and reliable operations.

Provide senior-level technical escalation and support for GPU/HPC cloud infrastructure. Troubleshoot hardware, drivers, kernel, networking, and workload issues; perform root-cause analysis across clusters; build automations and documentation; mentor junior engineers; participate in on-call rotations and incident response; collaborate with engineering to implement permanent fixes.

Lead and operate technical support and escalation for Rosalind and life sciences customers. Own complex cases from intake to resolution, diagnose product and configuration issues across ChatGPT, Codex, and the OpenAI API, build bioscience-aware intake flows, playbooks, and knowledge, coordinate cross-functional escalations, and drive durable fixes, automation, and product improvements while maintaining boundaries around scientific consultation.

Provide end-user IT support across hardware, software, networking, and accounts (primarily macOS), manage onboarding/offboarding and access workflows, maintain documentation and runbooks, troubleshoot devices and AV/conference systems, participate in on-call rotation, and automate operational tasks using scripting and tools to improve scale and reliability.