Top Support Engineer Jobs in San Francisco, CA

Own complex technical support requests from platform partners, triage production incidents, debug APIs, webhooks, and integrations, and resolve issues within SLAs. The role requires root-cause analysis, SQL and scripting, log and trace investigation, backend code reading, technical writing, and cross-functional collaboration with Engineering, Partnerships, and Customer Support. The engineer will also improve runbooks, tooling, documentation, and self-service resources as partner volume scales.

Provide hands-on IT support for US employees, troubleshooting macOS and Windows systems, managing onboarding and offboarding, deploying and tracking hardware, and supporting office technology. Administer identity, access, and device-management platforms; improve service desk workflows, automations, documentation, and self-service resources. Collaborate with global IT teams, standardize practices across offices, and support conference rooms, networks, printers, and peripherals.

Own the customer support queue from intake through resolution, including triage, reproduction, debugging, escalation management, SLA protection, and clear customer communication. Investigate integrations, data flows, agent workflows, and account configurations. Create documentation, tooling, and playbooks; identify recurring issues; and provide actionable feedback to Product and Engineering. This is a technical, customer-facing role in a fast-moving B2B SaaS environment.

Provides advanced technical support to AVEVA software customers through phone, email, and chat. Troubleshoots software, installation, commissioning, compatibility, automation, and MES issues; documents resolutions in CRM systems; creates technical knowledge content; supports product quality initiatives; and leads knowledge transfer for junior staff. The role may include technical presentations, customer events, on-call support, and limited domestic and international travel.

Provides remote technical support for FireMon network security products through phone, email, chat, and web. Manages and prioritizes tickets, investigates and reproduces issues, analyzes logs, troubleshoots firewalls and Linux systems, manages customer expectations, and escalates unresolved problems. The role supports 24/7 coverage, includes on-call production incident response, and requires ongoing technical development and certification.

Investigate complex customer technical issues involving APIs, SDKs, source code, logs, and payment integrations. Reproduce problems, create actionable engineering escalations, support incident management, and communicate findings to customers. The role also coaches support teammates, improves documentation and processes, identifies recurring issues, leads retrospectives, and manages cross-functional projects. Payments experience is preferred, while familiarity with Ruby on Rails, React, Android, iOS, Zendesk, Jira, and AI-enabled support is valued.

Provides technical support and integration leadership for Pinterest’s strategic partners and enterprise advertisers. Owns API integrations, partner relationships, technical projects, monitoring systems, bug fixes, and on-call support. Collaborates with Product and Engineering on launches and customized solutions, defines support processes and documentation, leads AI-driven automation, and mentors junior team members. Requires experience with partner or support engineering, scalable API integrations, scripting, technical client calls, and AI experimentation.

Provides third-tier technical support for enterprise cybersecurity customers, diagnosing complex issues through lab reproduction, source-code analysis, networking and systems investigation. The role prioritizes customer impact, develops workarounds with Engineering, supports Sales engagements, documents solutions, improves support processes, creates customer-facing content, and participates in limited on-call coverage. Requires expertise in Linux, networking, security technologies, databases, cloud and virtual environments, plus strong customer communication and escalation management skills.

Provides L2 technical support for a B2B SaaS platform by investigating escalated issues, reproducing problems, shipping bug fixes, and supporting L1 representatives. The role partners with Engineering, Product, Customer Success, and senior engineers, identifies recurring issues, improves visibility through metrics, documents findings, and writes knowledge-base content. The position works remotely on a 3 PM–11 PM ET weekday shift with alternating Saturday on-call coverage.

Own the implementation, administration, and continuous improvement of Ashby’s Support systems. Responsibilities include configuring ticketing workflows, automations, routing, SLAs, escalations, reporting, integrations, and data migrations; evaluating vendors; documenting system architecture; and leading change management, training, and adoption. The role partners with IT, RevOps, Engineering, Workforce Management, QA, Training, and Support Leadership to ensure scalable support operations.

Provides technical support to customers by diagnosing software, hardware, and service issues, resolving escalations, interpreting REST API requests and responses, and identifying root causes. Collaborates with engineering and internal teams to deliver solutions, supports e-commerce shipping and tracking customers, and communicates effectively with audiences of varying technical expertise.

Provides first-level technical support through chat, email, web, and phone. Responsibilities include troubleshooting common issues, gathering technical details, documenting cases, guiding customers to self-service resources, identifying knowledge-base gaps, and escalating complex cases. The role manages individual customer cases while meeting case-volume, SLA, and customer-satisfaction targets.

Own complex technical support escalations involving data mapping, forecasts, recommendations, integrations, and data feeds. Conduct root-cause analysis, build SQL and Python tooling, create Databricks and Looker dashboards, develop AI-driven workflows, and measure operational impact. Lead cross-functional initiatives with Engineering, Product, Data, Solutions, and Operations teams. Mentor support engineers, document playbooks, present findings to leadership, and drive systemic improvements that reduce ticket volume, handling time, and escalations.

Troubleshoot and resolve advanced technical issues escalated from Tier 1 support. Provide customer assistance through phone, email, and chat; analyze logs using Linux CLI and cloud monitoring tools; reproduce and escalate verified bugs; collaborate with Product, Engineering, QA, Tier 3, and CSM teams; maintain documentation; and mentor Tier 1 staff.

Owns technical execution of unmanned system deployments, including preparation, integration, troubleshooting, field repairs, mission execution, recovery, and documentation. Administers Linux and embedded compute systems, diagnoses hardware, networking, RF, payload, and software issues, and develops temporary tools or workarounds. Trains operators, supports customer onboarding, advises on operational procedures, and relays field feedback to Product and Engineering teams. Requires at least 25% travel and experience supporting defense, government, military, or unmanned-system customers.

Owns forward-deployed communications and networking missions from preparation through recovery. Configures and troubleshoots IP networks, Linux systems, video streaming, RF, satellite, and beyond-line-of-sight communications in austere environments. Supports field exercises and operational missions, trains military and government customers, develops diagnostic tools, and provides feedback to Product and Engineering teams.

Provide first- and second-level production support for Maven clients: troubleshoot Java/J2EE applications, resolve tickets, perform builds, migrations, code reviews, security scans, and coordinate with engineering, QA, and clients to meet SLAs.

Provides technical support for TeamCity, diagnosing whether issues originate in the product, infrastructure, or integrations. Responsibilities include troubleshooting web servers, applications, databases, version control, build systems, containers, and cloud environments; developing workarounds; reporting bugs; escalating issues; documenting solutions using KCS principles; and sharing customer feedback with product teams.

Provides senior-level technical support to enterprise customers by reproducing and debugging complex issues, resolving high-severity incidents, and communicating solutions. Collaborates with Product, Customer Success, and Account Management, leads customer debugging calls, identifies product feedback, documents support activity, mentors team members, improves workflows, contributes to technical documentation, and participates in an on-call rotation.

Owns enterprise customer technical escalations from triage through resolution, debugging integrations, agent behavior, data pipelines, and platform issues. Partners with engineering, customer success, and solutions teams; communicates during high-stakes incidents; develops support processes, tooling, SLAs, runbooks, reporting, and AI-assisted workflows. The role also contributes scripts and fixes, feeds recurring issues into product direction, and helps scale and lead the future support organization.

Support customers with complex database integration issues while contributing directly to Airbyte’s Java and Kotlin open-source connectors. Troubleshoot replication, CDC, query performance, authentication, networking, schema evolution, and warehouse or lake destinations. Reproduce bugs, inspect logs and query plans, improve connector reliability, review community contributions, and collaborate with Engineering, Product, Solutions, Sales, and Customer Success. The role also includes technical documentation, mentoring support engineers, customer onboarding, and developing AI-assisted troubleshooting processes.

Manage corporate system access, conduct access audits, support helpdesk and hardware operations, monitor SOC 2 compliance, and collaborate with DevOps and Security Engineering. Improve IT technology usage through requirements gathering, procurement, vendor planning, rollout, and stakeholder coordination. The role requires expertise in identity management, Apple-focused MDM, endpoint security, IT service management, compliance frameworks, and helpdesk ticketing systems.

Own enterprise customer support for GPU and AI infrastructure. Triage compute, networking, scheduling, orchestration, performance, hardware, and facility issues using monitoring tools. Respond to incidents, coordinate escalations with engineering and vendors, communicate clearly under pressure, and improve runbooks, SOPs, knowledge bases, and support processes. Participate in 24/7 shift coverage, including occasional after-hours, weekend, and holiday incident support.

Provides senior-level technical support to top-tier customers using Ping Identity products. Responsibilities include troubleshooting, root-cause analysis, issue resolution, customer communication, bug reproduction, escalation leadership, cross-functional collaboration, documentation, mentoring, queue management, and process improvement. The role requires expertise in REST APIs, SSL/TLS, networking, Linux, virtualization, cloud platforms, and identity and access management, with Thursday-to-Monday shifted scheduling and weekend or holiday coverage.

Own customer technical issues through resolution, troubleshoot complex network and security problems, mentor support engineers, create knowledge articles, and advocate for customers. Collaborate with engineering, product, customer success, and professional services teams while supporting cloud-based network security solutions and designated customer programs.