Top Support Engineer Jobs in San Francisco, CA

As a Support Engineer I, you'll assist developers by addressing technical issues, fostering user engagement, maintaining a knowledge base, and communicating about product outages.

Build and own first-line technical support: triage and resolve customer issues across AI agents, data, integrations, and configuration; create ticketing workflows, runbooks, and escalation paths; communicate with technical and non-technical stakeholders and surface product issues.

Provide Tier 2 application and software support for deployed physical-AI systems: diagnose issues using logs, telemetry, and DBs; implement hot-fixes and runbooks; embed at customer sites for NPI and long-term support; collaborate with TAC, Product Support, and Engineering to improve reliability and tooling.

Provide hands-on IT support for the San Francisco office and global escalations: troubleshoot macOS, SaaS, networking and A/V systems; provision equipment; build automations and lightweight tools (Python, Jira); implement AI tooling; perform root cause analysis; document workflows; and collaborate with IT Engineering. Role includes occasional travel and some on-site presence.

As a Support Engineer, you'll assist customers in utilizing Agent OS, debug complex issues, and create support systems and tools. Additionally, you'll help grow the support function globally.

The Support Engineer will provide technical support, troubleshoot software issues, collaborate with engineering, and document user-facing resources while focusing on customer satisfaction and experience.

The Senior Application Support Engineer will resolve application issues, manage support tickets, and communicate with customers effectively. Key tasks include collaborating with the team, suggesting improvements, and providing 24/7 support.

Provide technical support and troubleshooting for complex customer issues, use scripting and OpenAI tools to automate processes, partner with engineering and product teams to resolve bugs, improve support systems, and scale operations while participating in on-call and weekend coverage.

Sentry seeks a Senior Technical Support Engineer to provide expert assistance to software developers using their tools. Responsibilities include troubleshooting support requests, engaging in community support, and contributing to documentation and customer feedback management.

As a Support Engineer 3, manage high-priority customer escalations, lead incidents, coordinate stakeholders, and ensure effective communication during service disruptions.

The Lead Application Support Engineer will provide proactive customer service, support product development, author documentation, and conduct training seminars, while collaborating with cross-functional teams and advising on technical issues.

The Support Engineer at Dust will resolve customer issues, ensure quality of AI-generated responses, manage documentation, and contribute to tooling and solutions development for better user experiences.

The Customer Support Engineer enhances customer experience by installing, maintaining, and repairing equipment, delivering training, and supporting sales team. Overnight travel is over 50%.

The IT Support Engineer will assist with cloud deployment, operations, and customer support, focusing on compliance with security regulations and providing technical guidance.

The Support Engineer provides application support and maintenance for SaaS and on-premises environments, ensuring continuous operation. Responsibilities include troubleshooting web technologies, writing Linux commands, and applying AI technologies for support workflows.

The Support Engineer will troubleshoot technical issues, collaborate with teams, and ensure customer satisfaction with AppOmni's security platform, while continuously improving support processes.

The role involves handling complex customer issues, troubleshooting, collaborating with engineering, and ensuring satisfactory resolutions for escalated cases.

The Database Support Engineer will resolve complex PostgreSQL issues, provide proactive advice, collaborate with customers, mentor junior staff, and recommend product improvements.

The Database Support Engineer will resolve complex customer issues, optimize workloads, debug edge functions, mentor junior team members, and improve product quality based on real usage.

As a Database Support Engineer, you'll resolve advanced PostgreSQL issues, provide proactive optimization advice, mentor juniors, and improve product quality through customer interactions.

As a Product Support Engineer, you'll troubleshoot customer issues, collaborate with engineering, maintain documentation, and improve support processes. This role focuses on understanding product intricacies and providing proactive support.

Owner of post-sale technical support: triage and resolve platform, integration, and data issues; perform root-cause analysis; assist with API and SSO integrations; build support processes, SLAs, and knowledge base; surface product feedback and collaborate with Product and Engineering to improve reliability.

Lead hardware builds, diagnostics, validation, and quality control for robotic systems. Assemble and troubleshoot electro-mechanical assemblies, develop test plans and fixtures, drive root cause analysis, maintain SOPs and metrics, support deployments, and mentor junior technicians.

Provide technical support to public sector and enterprise customers, troubleshoot complex issues, translate security/compliance needs (FedRAMP), automate tooling via scripting and AI, collaborate with engineering and product teams to resolve issues, improve processes, and provide on-call coverage.

The Lead Implementations Support Engineer leads technical onboarding for new clients, manages data migration, and mentors the implementation team to ensure quality and efficiency in onboarding processes.