Top Support Engineer Jobs in San Francisco, CA

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Supports global Financial Markets network infrastructure and services in a 24/7 Network Operations Center environment. Responsibilities include monitoring systems, triaging incidents, troubleshooting TCP/IP, VPN, MPLS, routing, hardware, protocol, and multicast market-data issues, configuring Cisco, Arista, and Juniper equipment, managing vendor escalations, coordinating network changes, maintaining incident tickets, and supporting customer-facing technical operations.

Provide first-line technical support via Slack, email, and in-app chat; troubleshoot logs, APIs, and data mappings; reproduce and document bugs for engineering; write internal and customer help articles; track recurring issues and collaborate with product and engineering to resolve them. In-person role with early hours to support East Coast customers.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, and live chat. Troubleshoot user issues, answer how-to questions, replicate and document simple bugs, maintain thorough ticket records, provide timely updates, and escalate unresolved issues to Tier 2 Support. The role also includes creating support documentation and assisting users in English and Spanish.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, email, and live chat. Responsibilities include validating issues, answering how-to questions, troubleshooting user-interface problems, reproducing simple bugs, documenting resolutions, maintaining ticket records, and escalating unresolved issues to Tier 2 Support. The role also requires process documentation, professional communication, adaptability, and fluent Spanish language skills.

Resolve complex customer technical issues across Linux, networking, security, Kubernetes, cloud, storage, and ML environments. Diagnose problems, automate workflows with Python and Bash, support model deployment and inference pipelines, communicate resolutions, escalate unresolved issues, and maintain troubleshooting documentation. The role requires rotational shifts or on-call availability and remote work in the USA.

Support and improve production integrations connecting Flexport with customers and logistics partners. Monitor and triage requests, investigate incidents, perform root-cause analysis, implement code or configuration fixes, and manage support SLAs. Lead technical discussions with customers and vendors, maintain dashboards and knowledge bases, and collaborate with Product, Engineering, Operations, and Solutions teams. Serve as a subject matter expert on APIs, EDI, Boomi, logistics data, and integration best practices while identifying scalable process and platform improvements.

Provides second-line internal IT support for a distributed workforce. Responsibilities include incident resolution, Microsoft Entra ID and Microsoft 365 administration, macOS and Windows device management, onboarding and offboarding, access reviews, automation, endpoint security, audit support, documentation, and IT project work. The role covers US hours in a follow-the-sun model and collaborates with Engineering, People, Finance, and Security teams.

Provides technical customer support for a cloud and AI security platform. Responsibilities include troubleshooting and debugging customer issues, system administration, networking, incident escalation, documentation, and developing scalable automation through coding and scripting. The role also participates in an after-hours, holiday, and weekend on-call rotation.

Provides support engineering assistance within the Payroll team. The posting identifies the role as both a Senior DAS Support Engineer and Senior Payroll Analyst, but provides no detailed responsibilities or qualifications.

Supports payroll team operations as a Senior Payroll Analyst, though the posted title identifies the role as a Senior DAS Support Engineer.

Provides technical customer support for a B2B SaaS platform through email, Slack, and support tickets. Troubleshoots integrations, APIs, data synchronization, configurations, and customer environments by analyzing logs and testing solutions. Owns issues through resolution, communicates clearly with customers, escalates reproducible bugs to Engineering, and develops documentation and knowledge-base content. Identifies recurring support patterns and proactively recommends improvements.

Provides technical support for enterprise AI infrastructure customers, debugging code, APIs, logs, and upstream provider issues. Creates reproductions, assesses business impact, coordinates incident resolution, supports account reviews, communicates during outages, documents solutions, and feeds customer insights to Product and Engineering. The role requires 3–5+ years in external-facing B2B SaaS or API support, programming knowledge, observability tools, and SQL proficiency.

Supports global TCP/IP, VPN, MPLS, and financial-market network infrastructure in a 24x7 NOC environment. Responsibilities include monitoring systems, triaging incidents, troubleshooting routing, protocols, circuits, hardware, and multicast market data, configuring Cisco, Arista, and Juniper equipment, coordinating vendors and maintenance activities, managing tickets, and supporting customer escalations. Provides second-level network support, change management, operational readiness checks, and rotating after-hours on-call coverage.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Provides Tier 2/3 IT support while maintaining and modernizing school technology infrastructure. Responsibilities include administering identity and access systems, monitoring Windows servers and Hyper-V, managing hardware and software lifecycles, troubleshooting complex infrastructure issues, maintaining documentation, and supporting automation, migrations, upgrades, and long-term technology initiatives.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Provides advanced, customer-facing technical support for strategic Databricks customers. Troubleshoots Spark, SQL, Delta, streaming, ML, and AI performance issues; performs root-cause analysis; develops proofs of concept, monitoring solutions, playbooks, and knowledge resources; trains customer teams; and collaborates with Field Engineering, R&D, Sales, Product, and NOC teams. Serves as a trusted technical advisor and advocates for customers. Requires approximately 20% travel.

Lead customer-facing HPC deployments and serve as the escalation point for complex hardware, operating system, application, and compiler issues. Deploy and debug GPU-accelerated Kubernetes clusters across on-premises and cloud environments, using Python, C#/.NET, CUDA, and ROCm. Diagnose issues involving NVIDIA and AMD GPUs, high-speed interconnects, PCIe topology, and driver stacks. Create technical documentation, reproduce customer failures, and collaborate with engineering and R&D on bug reports and product improvements.

Provide technical support for Label Studio, troubleshooting installation, configuration, software, cloud, API, browser, and containerized-system issues. Diagnose root causes using debugging tools and logs, collaborate with Product, Engineering, and Customer Success, create documentation, improve support workflows, automate processes, and deliver structured customer updates.

Supports manufacturing operations through electro-mechanical troubleshooting, production failure analysis, root-cause investigations, corrective actions, quality documentation, test equipment maintenance, process audits, and continuous improvement. The role collaborates with manufacturing, quality, engineering, suppliers, and other stakeholders to improve product quality, safety, efficiency, and compliance with ISO, UL, OSHA, and related standards. Occasional domestic and international travel may support product transfers, training, supplier audits, and process improvements.

Own end-to-end client support, troubleshoot production issues, monitor cloud environments, respond to incidents, automate operational tasks, and lead postmortems. Develop and execute manual and automated QA tests, maintain regression suites, integrate testing into CI/CD, and validate AI-powered features. Build documentation, collaborate with engineering and product teams, and improve reliability for regulated-industry clients.

Provide production support and monitoring for a regulated trading exchange, execute daily operational processes, triage and resolve incidents, tune performance, support releases, maintain runbooks and documentation, automate operational workflows, and collaborate with development, QA, infrastructure, and partners to ensure stable, SLA-driven exchange operations.

Serve as the ongoing technical contact for database customers, leading onboarding, deployment, adoption, optimization, troubleshooting, and expansion. Support presales proof-of-concepts, collaborate with sales and product teams, document evaluations, relay customer feedback, and contribute to webinars, conferences, user groups, and technical content. The role requires strong database, distributed systems, cloud, SQL, communication, and customer success expertise.

Supports connected beverage automation systems by troubleshooting software, cloud, networking, integrations, and hardware issues. Develops prototypes, scripts, diagnostic tools, and lightweight code changes; integrates third-party platforms and connected equipment; analyzes logs and telemetry; identifies root causes; and partners with Engineering on scalable solutions. The role also handles technical customer escalations, release communications, integration requirements, and occasional customer-site investigations.