Top Hybrid Customer Success Jobs in San Francisco, CA
The Support Specialist at January is responsible for handling inbound phone calls, emails, and texts from borrowers, overseeing internal collection efforts, and improving borrower and client satisfaction. The role requires customer service experience, fluency in Spanish, negotiation skills, and adherence to collection laws and regulations.
As a Senior Client Associate at J.P. Morgan Advisors, provide dedicated business support to Financial Advisors and clients, handle client onboarding and account maintenance, make investment recommendations, and support various financial products and applications. Act as a liaison between different business units and participate in firm and regional initiatives.
Looking for a motivated Customer Support Representative to provide best-in-class support for the ServiceNow platform, ensuring a positive customer experience. Responsibilities include logging cases, providing technical support, and collaborating with internal and external resources. Qualifications include technical background, communication skills, and experience in a helpdesk environment.
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Memfault is seeking an experienced Director of Customer Success to lead the Success and Implementation teams, drive implementations, manage customer relationships, and collaborate with various teams to help businesses build better products. Responsibilities include hiring, coaching, and managing CS teams, iterating on playbooks, owning important KPIs, leading strategy for key accounts, and influencing product roadmap based on customer feedback. The ideal candidate is experienced in technical B2B SaaS, a strong people manager, comfortable with executives, adaptable to startup environment, and organized.
Seeking a Customer Success Manager to cultivate strong relationships with customers, drive product adoption and retention, and collaborate with internal teams to ensure customer success. Must have 2+ years of experience in a similar role at a SaaS company and strong communication and analytical skills.
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Trusted advisor to key named/strategic customers, ensuring they receive maximum value from the solution throughout their lifecycle. Responsibilities include onboarding, product training, driving adoption and retention, and ensuring ongoing satisfaction. Collaborates with various teams across the company to drive successful programs.
As a Premier Customer Specialist at Gusto, you will provide education and support to high-value customers in the payroll industry. Your responsibilities include building relationships, addressing customer needs, and advocating for customers and the product. Desired skills include Salesforce, Zoom, and Google Suite proficiency.
Looking for a Global Head of Customer Success to lead a team in ensuring customer success and adoption of products. Responsibilities include developing strategies, managing the team, overseeing renewals, driving engagement, and monitoring customer health. The ideal candidate is strategic, customer-centric, operationally excellent, a strong leader, and collaborative. Requires 10+ years of experience in customer success with a focus on enterprise customers in the software industry.
As a Partner Success Manager at WalkMe, you will be responsible for guiding WalkMe sales and delivery partners to incorporate the WalkMe Digital Adoption Platform (DAP) into their products and services. Your role involves maintaining relationships with partners, providing training, monitoring performance metrics, and collaborating with global peers to improve the Partner program.
As a Scaled Customer Success Manager at Persona, you will be responsible for managing a large portfolio of small and medium-sized customers, ensuring they derive value from the platform, and driving revenue growth through deepened adoption.
Top hybrid Companies in San Francisco, CA Hiring Customer Success Roles
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