Jobs at New Relic

Leads New Relic’s Americas sales organization across the US, Canada, and Latin America. Develops regional sales strategy, drives enterprise SaaS revenue and customer consumption, builds executive relationships, improves forecasting, and leads cross-functional growth initiatives. Recruits, coaches, and develops sales leaders and managers while scaling sales operations, implementing MEDDPPIC and CoM methodologies, and driving organizational transformation across public and commercial sectors.

Provides Tier 1 and Tier 2 technical support in a primarily Mac-based environment. Responsibilities include troubleshooting hardware, software, networks, and SaaS applications; configuring laptops, printers, and peripherals; provisioning accounts and access; supporting meetings and events; maintaining hardware inventory; managing JSM tickets; training users; and participating in global emergency on-call coverage.

Leads enterprise-wide strategic sourcing, procurement, travel and expense, and vendor management operations. Responsibilities include directing complex RFx initiatives, negotiating commercial contracts, managing supplier performance, developing procurement policies and governance, optimizing costs, leading organizational change, managing budgets and metrics, and building global procurement teams. Partners with Legal, Security, Finance, and Technology executives while providing executive-level reporting and guidance.

Own the technical and automation engine for the go-to-market organization. Drive the GTM technology roadmap, automate workflows, translate business needs into technical requirements, oversee UAT, establish data governance and dashboards, and lead enablement and change management. Partner with Marketing, Sales Operations, Customer Adoption, and Data & Analytics to improve customer lifecycle processes and revenue execution.

Own the annual GTM planning cycle, including capacity modeling, territory design, quota setting, incentive compensation, and Salesforce deployment. Govern sales compensation data, territories, and quotas while partnering with Sales, Finance, IT, and Business Applications. Lead GTM systems roadmaps, automation initiatives, and cross-functional projects to improve scalability, accuracy, and operational efficiency.

Supports revenue accounting activities including month-end close, contract analysis, revenue schedule preparation and reconciliation, deferred revenue and contract accounting, Order-to-Cash process improvements, SOX compliance, and cross-functional accounting projects. The role requires knowledge of US GAAP and ASC 606, strong organization and communication skills, and at least five years of relevant accounting experience. SaaS, consumption-based revenue, and familiarity with NetSuite, Zuora, or Salesforce CPQ are preferred.