Jobs at Nooks AI

The Account Executive focused on upsell will expand Sales Engagement Platform revenue, partner with Sales and Customer Success, and refine expansion strategies.

Own an AI-focused product area end-to-end: set vision and roadmap, partner with engineering/design/GTM, translate customer pain points into requirements, define success metrics, iterate using data, and drive adoption through close customer collaboration and cross-functional alignment.

Lead and scale an SMB Customer Success team executing a high-velocity, data-driven motion across onboarding, adoption, renewals, and upsells. Hire and coach CSMs, build playbooks and tooling, own retention and expansion KPIs, handle escalations, and translate customer patterns into product and process improvements while carrying a team quota as a player-coach.

Manage a portfolio of ~75 accounts, ensuring onboarding, monitoring health metrics, providing support, and driving renewals and expansions to maximize customer value.

The Senior Software Engineer will build scalable infrastructure, ensure reliability across multiple products, mentor team members, and make foundational technical decisions to drive efficiency.

The Software Engineer will build AI features, work directly with customers, make technical decisions, and mentor teammates. They will focus on driving revenue through AI-driven sales products.

The Staff Software Engineer will build AI features that drive revenue, set technical direction for the team, and mentor senior engineers. The role involves direct collaboration with customers and architectural decision-making.

The role involves building AI features, working closely with customers, making technical decisions, and mentoring team members in a dynamic environment.

Develop real-time Voice AI systems, mentor juniors, and collaborate with customers to optimize call intelligence and reduce latency.

Partner with hiring managers to design sourcing strategies, identify and engage technical candidates, manage pipelines and candidate experience, track sourcing metrics, and support scalable recruiting programs and process improvements.

Lead full-cycle recruiting for multiple teams: partner with hiring managers to define roles, source and screen candidates (particularly Business/GTM), manage candidate experience through onboarding, maintain recruiting metrics and talent pipelines, and help build scalable hiring programs. Role is hybrid (3 days/week) in downtown San Francisco.

Lead post-sale deployments from kickoff to launch: run discovery, manage stakeholders and project plans, configure integrations and AI-powered signals/workflows, coordinate with engineering, enable user adoption and training, and build implementation processes and documentation.

Lead strategic initiatives, own planning processes (annual planning, OKRs, headcount), build operating cadences, analyze performance, create dashboards, run cross-functional projects, remove operational bottlenecks, and support executive decision-making with financial and strategic analysis.

As Head of Design, you will define the design vision, lead a growing design team, and ensure cohesive user experiences for Nooks' platforms. You'll partner with product and engineering on the product roadmap, translating complex problems into intuitive interfaces while building scalable design systems and championing user feedback.

Build and maintain a scalable marketing operations foundation: automate campaigns, lead management, attribution, and reporting. Improve data quality, routing, enrichment, and monitoring. Partner across Demand Gen, RevOps, Sales, Data, and Product Marketing to design resilient, observable GTM systems and evaluate AI tools to automate operations and drive measurement.

Lead and scale Nooks' Growth Marketing function: develop acquisition strategy, own digital channels and performance, build experimentation frameworks, implement growth systems and attribution, partner with GTM teams, and hire and coach a high-performing growth team to drive pipeline and revenue.

Lead and build Nooks' Communications & Content function: set editorial strategy, produce flagship thought leadership and research, run PR and external communications, grow social and executive programs, and create scalable processes, agency partnerships, and AI-enabled content workflows to amplify product and customer narratives across channels.

Lead the visual expression of Nooks across marketing and digital touchpoints. Design high-impact campaign and website assets, craft in-person and experiential materials, establish brand systems and standards, art direct external partners, and build a scalable creative studio leveraging agencies, freelancers, and AI.

Partner directly with the CEO to drive high-impact strategic and operational initiatives, lead cross-functional projects, build operating systems and planning frameworks, prepare executive and board materials, and leverage AI tools to automate workflows and accelerate decision-making across the company.

The Enterprise Sales Development Representative will generate outbound pipeline, prospect enterprise clients, and collaborate with Account Executives to develop sales strategies.