Account Manager

• Develop and nurture client relationships in support of building trust, aligning business requirements, and increasing revenue opportunities and profitability.
• Maintain comprehensive understanding of client needs, goals, business practices and satisfaction/performance criteria.
• Act as single point of contact for coordination and execution of Insidesource activities (ie. Pre- and post-sale).
• Responsible for overall performance of Insidesource account / project teams (sales support, design, project management and field service teams).
• Accountable for end-to-end client experience and satisfaction.
• Provide timely response to customer requests for products, services, and information.
• Ensure generation of weekly status reports.
• Responsible for relevant third-party influencers - contractors, A&D and PM firms, etc. - in relation to client account/projects.

• Enter and maintain sales forecast in CRM.
• Partner with New Business Development/Account Executives to respond to requests for information, pricing and/or services; lead RFP response as needed.
• With support from Insidesource teams, produce plans, develop specifications, generate detailed and accurate quotes, and present to customer in timely manner.
• Develop and execute service contracts and service level agreements.
• Deliver responsible close of sale requirements by obtaining signed proposals, terms and conditions, customer purchase orders, and deposits.
• Ensure obstacles and/or changes in scope are identified, documented, and resolved, and ensure client and Insidesource satisfaction throughout project lifecycle.
• Oversee and direct Insidesource implementation of all client projects, work orders, and service requests.
• Review and/or establish work plans, schedules, and logistics.
• Oversee work of all team members, including designers, project managers, account coordinators, delivery, and installation crews.
• Perform project management responsibilities as required, including site visits during installations.
• Provide (and prepare, if required) project and work order status reports.
• Attend project and construction meetings as required.
• Provide exceptional leadership and communication to customer and internal teams.
• Achievement of annual sales goals as established by Manager. 

• Manage positive and productive interactions of internal and external teams, including collaboration with subcontractors and manufacturers.
• Manage workload of internal teams to ensure activities are appropriately balanced and supported. 
• Provide mentorship and encourage growth and development of team members.

• Participation in weekly Sales Meetings and Monthly Staff Meetings.
• Regular attendance at industry events.

• Exemplify Insidesource values of Team First, Client Led, Change Makers, Experience Focused. 
• Participate in All Company Meetings and Regional Town Halls.
• Embody diversity, equity, and inclusion in our Insider community and business practices.

• Account Management experience in the contract furniture industry required.
• Experience working on RFPs.
• Product knowledge and product specification experience. 
• Ability to lead and inspire cross functional players.
• Eye for design and layout of marketing materials.
• Solid skills in copy-editing, grammar, spelling, and punctuation.

• Proficiency in Microsoft Office (Excel, Teams, Word, Outlook, Power Point). 

• Proficiency in Adobe Systems (Photoshop, InDesign) CORE, Hubspot, Miro, or willingness to learn quickly. 
• Understanding of the complexities and sophistication required to thrive in the dealer environment. 
• Fluid interpersonal skills to interact effectively with a wide range of customers, vendors, personnel, and departments. 
• Ability to see the big picture and integrate into day-to-day tasks and activities. 
• Excellent and effective oral and written communication. 
• Prior experience successfully managing multiple projects simultaneously in a fast-paced work environment.
• Excellent analytical and problem-solving skills. 
• Strong organizational and administrative skills 
• Experience in customer service required. 
• Demonstrated commitment to professionalism, integrity, and sound judgment in business transactions, and to providing the highest level of customer satisfaction. 

The anticipated salary range for this role is $80K-110K. Actual compensation will be determined based on factors such as experience, skills, qualifications, and internal equity.