AI Operations Lead

Broccoli AI is building the AI operating system for home service businesses.

We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work.

Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan.

We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today:

• Hundreds of contractors use Broccoli to run their front office

• We’ve grown from $0 → millions in ARR in under a year

• We’re trusted by both single-location operators and the largest PE-backed roll-ups

• Raised $25M+ from Khosla Ventures and YC

We are hiring an AI Operations Lead to build the internal systems that enable Broccoli to scale. As we 5x headcount in 2026, leverage is everything: the dashboards, tools, and AI agents that make every person on the team meaningfully more effective.

AI-first is how we operate. Before we hire, write a runbook, or build a process, we ask whether an agent could own it instead. You will be the person who answers that question and ships the agent.

You will sit on the Strategy & Ops team and own a portfolio of internal builds: dashboards that surface the right metrics to the right people, internal tools that eliminate manual work, and AI agents that act as force multipliers across sales, CS, and operations (an assistant sales agent that drafts follow-ups and surfaces account intel, an assistant CSM agent that flags churn risk and preps QBRs, and more).

• Build internal dashboards that give every team clear visibility into the metrics that matter.

• Design and ship AI agents that automate repetitive work across sales, CS, and operations.

• Develop internal tools and workflows that remove bottlenecks as we scale.

• Partner with team leads to identify the highest-leverage automation opportunities and prioritize ruthlessly.

• Set up the evaluation, monitoring, and iteration loops that keep AI agents reliable in production.

• Help define how Broccoli runs internally as the company grows.

• Builder background: technical BizOps, forward deployed engineer, software engineer with strong product sense, or similar.

• AI-native. You lean heavily on Claude (Cowork, Code, or both) in your daily work to move faster: automating analysis, drafting workflows, and handing off anything that doesn’t need a human.

• Hands-on experience building with LLMs and agents (production work or substantial side projects both count).

• Strategic instincts. You can look at how a team operates and identify where automation creates real leverage versus where it will be a distraction.

• High agency and bias to action.

• Excited to work in person in San Francisco.

• Bonus: prior experience at a high-growth startup, past founder, strategy consulting before moving into building, or deploying AI agents in production.