Premium Audit Assistant - Republic Indemnity

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 35 specialty property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Republic Indemnity is hiring a Premium Audit Assistant to join our team! This position is responsible for managing audit transactions, ensuring compliance with established standards, and delivering exceptional customer service to insureds, brokers, and internal teams. The role requires strong attention to detail, organizational skills, and the ability to communicate effectively while maintaining high-quality output in a fast-paced environment.

Republic Indemnity - Great American Insurance Group

This position will be fully remote, and the qualified candidate will need to reside in the state of California.

Essential Job Functions & Responsibilities

• Manage the department email box, phone and chatbots.

• Support the Audit Examiners in their work and handle tasks as assigned.

• Monitor delinquent items, and forward reconciliation reports for handling.

• Update and maintain accurate service location, employee count, and mailing address information.

• Distribute audit worksheets per insured requests and assign activities from the manager queue.

• Contact insureds to verify reported payroll and resolve audit disputes promptly.

• Utilize available resources (e.g., Bureau website, document library) to ensure compliance and quality output.

• Identify and address gaps between current outputs and expected requirements.

• Provide courteous and timely customer service, including answering calls and returning voicemails.

• Educate customers on workers’ compensation rules and follow up to ensure resolution of inquiries.

• Incorporate customer feedback to improve processes and enhance overall experience.

Job Qualifications

• Education: High school diploma or equivalent; associate or bachelor’s degree preferred.

• Experience: 2+ years of experience in audit processing, insurance operations, or customer service related positions is preferred.

• Technical Skills: Proficiency in Microsoft Office Suite; ability to learn and navigate internal systems.

• Attention to Detail: Strong ability to review data critically and ensure accuracy.

• Communication: Excellent verbal and written communication skills; ability to handle customer inquiries professionally.

• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and meet production standards.

• Problem-Solving: Skilled in identifying gaps and implementing corrective actions.

• Customer Focus: Demonstrated ability to deliver high-quality service and maintain positive relationships.

Company:

Salary Range:

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.