Defines and designs customer solutions on the ServiceNow platform. Gathers requirements, translates them into technical specifications, supports client workshops and demos, maintains documentation, coordinates sprint work, mentors junior team members, and assists with SDLC ceremonies. The role requires broad ServiceNow process expertise, integration knowledge, strong communication and presentation skills, and travel of at least 25%.
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
As a ServiceNow Business Analyst, you will utilize your extensive business process expertise and experience to define and design customer solutions utilizing the ServiceNow platform. You ensure development efforts are well documented and delivered with quality, owning the overall outcome of your projects.
Responsibilities
- Coordinate with stakeholders to gather requirements
- Translate business requirements into technical specifications
- Assist with client demos, working sessions, and workshops
- Maintain documentations and Knowledge articles
- Contribute to projects/programs that may address future concepts, products, and technologies
- Serves as the single point of contact for all sprint work for the other BA/BPCs on the team
- Help to direct more junior members of the team
- Assist with managing SDLC related ceremonies
Qualifications
- Business process experience on multiple suites and process areas outside of that suite within the ServiceNow platform
- Strong functional knowledge of multiple ServiceNow suites in addition to ITSM
- Able to discuss business requirements on integrations between ServiceNow and third party tools
- Certified System Administrator preferred
- Prior development and/or architecture experience strongly preferred
- Strong presentation skills
- Strong project and situational awareness
- Strong communication skills
- Strong attention to detail
- Strong customer service skills
- Self-starter
- Able to travel of at least 25%
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Use of AI:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected].
You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.
AHEAD San Francisco, California, USA Office
2000 Crow Canyon Place Suite 250, San Francisco, United States, 94583
Similar Jobs
Cloud • Information Technology • Analytics • Cybersecurity • Design
Leads requirements gathering, process design, gap analysis, user-story development, and UAT for federal ServiceNow implementations. Translates mission needs into scalable solutions, supports Agile delivery, reviews requirements and functional designs, develops process documentation and training materials, mentors junior team members, and ensures compliance with federal accessibility and security standards including Section 508, FISMA, and NIST.
Top Skills:
Agile/ScrumAzure DevopsFismaHrsdItamItomItsmJIRALucidchartNistSection 508ServicenowServicenow AgileSpmVisio
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Senior Business Systems Analyst will leverage ServiceNow for automation, aligning solutions with business needs, enhancing user experience and driving AI-assisted solutions.
Top Skills:
AIAutomationCsmEmployee CenterFlow DesignerGenaiHrsdItsmServicenowVirtual Agent
Artificial Intelligence • Software
Manage Fieldguide’s distributed generalist product support team. Own support metrics, ticket quality, QA, escalations, follow-the-sun handoffs, staffing, hiring, onboarding, and career development. Build 24-hour weekday coverage across the US, London, and Seoul, coach specialists, improve processes and runbooks, and bring customer insights into product and engineering decisions. The role remains hands-on with tickets and escalations.
Top Skills:
Ai-Assisted TriageIntercomJIRAMetabaseShortcut
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
