Commercial Operations Coordinator

Every day, people are waiting for a diagnosis, for a treatment, for a chance. Our mission is to help life-saving treatments reach patients faster.

That isn’t an abstraction to us. It’s the reason Unlearn exists, and it’s why the pace and rigor of our work matter so much.

Unlearn is transforming clinical development by making every trial smarter. We partner with biopharmaceutical companies to redesign how clinical trials are planned, conducted, and analyzed. We use data, AI, and digital twins to make studies faster and more robust.

A digital twin is a comprehensive prediction of a patient’s expected outcomes under a defined standard of care. It is generated by machine learning models built on our proprietary technology. Leading pharma and biotech companies trust us to deliver scientifically rigorous work on studies where the stakes are high and the timelines impact patients.

Our goal is to become the gold standard for AI-driven clinical development. Getting there takes disciplined execution and data, models, and AI that is implemented with partners using a strong engineering foundation that holds up in a regulated, compliance-heavy environment. We’re building durable advantages rooted in science and innovative technologies, and that foundation is what will make our leadership last.

Accountability, Agility, and Acceleration describe how we work with each other every day. Fulfilling our mission depends on all of us doing our best work, and it’s on all of us to build and protect the culture that makes that possible.

Accountability: We own outcomes, not just tasks
We take responsibility for results, make decisions with urgency, and follow through on our commitments. When things don’t go as planned, we say so. We surface issues early, learn, iterate quickly, and move forward without blame. We give and receive feedback that is clear, direct, and actionable.

Agility: We follow the evidence
Drug development and AI evolve rapidly. We stay curious, embrace new information, and change course when the evidence changes. We keep a close eye on where the industry is heading and build technology flexible enough to adapt when new data or opportunities arise. We value speed of learning over being right.

Acceleration: We create momentum
Our mission is to accelerate the development of new medicines, and that starts with how we work. We simplify, prioritize, and execute with urgency. Unlearners own the problems in front of them and are empowered to solve them. That helps our customers, our teammates, and our company move faster without sacrificing scientific rigor.

Unlearn was founded in 2017 by a team of world-class machine learning scientists and is headquartered in San Francisco. We’re backed by top-tier investors including Altimeter, Insight Partners, Radical Ventures, 8VC, and DCVC. We have substantially advanced AI technology for clinical trials, including regulatory-grade applications, and are embedded in multiple clinical trials with top Pharma and Biotech companies.

Our commercial footprint is growing, and the team needs more operational support. Our Commercial Operations Manager is building the systems and processes we use to measure our sales and marketing work. You will support that work.

Our sales team is also on the road most weeks. You will own the event calendar and the travel behind it, so every conference, meeting, and trip runs on time. That lets the team focus on customers.

• Support the Commercial Operations Manager on day to day operations work

• Help track sales and marketing metrics as new processes roll out

• Help keep the sales content library and shared team resources up to date

• Help onboard new team members to our tools and processes

• Find manual work that can be automated, including with AI tools, and help build the fix

• Own the annual conference calendar: registrations, booth and sponsorship logistics, shipping, and on-site needs

• Track abstract, poster, and presentation deadlines and submission rules. Work with our science team to get materials in on time.

• Log every conference contact, meeting, and follow-up in the CRM right after each event, so nothing gets lost

• Schedule customer meetings and dinners around conferences

• Build itineraries to keep our internal teams focused and organized at conferences

• Track event budgets and spend against plan

• Book and manage travel for the commercial team: flights, hotels, ground transport, and changes on short notice

• Schedule customer meetings around site visits

• Help the team with expense reports and keep travel records current

• 2 to 4 years in commercial operations, sales operations, or a similar role

• Strong organization. You track many deadlines at once and nothing slips.

• Comfort with spreadsheets and CRM tools

• Clear, prompt communication with internal teams and outside vendors

• Comfort with Google Workspace, Slack, and travel booking tools

• An AI-forward mindset and interest in automating processes on the commercial team

• Willingness to travel to some conferences

• Experience with scientific conference submissions (abstracts, posters)

• Experience with a CRM such as Salesforce or HubSpot or similar tools

The following benefits and perks are for full time roles only.

• Meaningful equity participation

• 100% company-covered medical, dental, & vision insurance plans for you and your dependents

• 401(k) plan with matching

• Flexible PTO plus company holidays

• Annual company-wide break December 24 through January 1

• Commuter and Wellness benefits

• Tech stipend

• Paid Parental Leave

Unlearn is an equal opportunity employer. 

At Unlearn, we are committed to building a diverse and inclusive workplace, because inclusion and diversity are essential to achieving our mission. If you’re excited about this role, and your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply nevertheless.