Consumer Credit Card Product Performance Partner

At Citizens, we’re building a best-in-class consumer credit card business designed around our customers’ needs and ambitions. The Consumer Credit Card Product Performance Partner will be responsible for ensuring that the end-to-end product management activities operate with strong procedural discipline, include robust controls, and comply with all regulatory and internal standards.

This role serves as the operational and control owner for the Credit Card Business.  This individual will ensure all processes are well documented, risks are identified and managed, and control monitoring is effective.  This role will also coordinate across product, risk, operations, legal, and technology teams to ensure that when there are changes, they are properly governed, reviewed, and embedded in a controlled and compliant manner. 
 

 Primary responsibilities include

• Process Design & Mapping: Lead the design, documentation, and ongoing optimization of end-to-end business processes, including development of process maps, identification of handoffs and dependencies, and implementation of opportunities to simplify, standardize, and strengthen execution.
• Procedure Governance: Establish and maintain a disciplined procedure governance framework, ensuring business procedures are accurate, current, appropriately approved, centrally maintained, and reviewed on a defined cadence.
• Business Risk & Control Ownership: Serve as a key business owner for the risk and control environment, partnering with Risk, Compliance, and Operations to identify risks, design and maintain effective controls, support testing and audits, remediate issues, and ensure sustainable control execution.
• Business Continuity Planning: Own and maintain business continuity and resiliency plans for critical business functions, including identification of critical processes, dependencies, recovery requirements, contingency procedures, and periodic testing.
• Document & Records Retention Management: Oversee document and records retention practices, ensuring business records are appropriately classified, stored, retained, and disposed of in accordance with enterprise policies, regulatory requirements, and established retention schedules.
• Governance & Continuous Improvement: Create clear ownership, standards, inventories, reporting, and governance routines across processes, procedures, controls, continuity plans, and records management while proactively identifying gaps and driving remediation and continuous improvement. 

Qualifications, Education, Certifications and/or Other Professional Credentials

Required Qualifications

• Completed Bachelor’s degree in Business, Finance, Economics, or related field.
• 7+ years in credit cards, payments, operations, or financial services product management.
• Strong knowledge of risk management, controls, and compliance standards.
• Proven ability to lead cross-functional projects and influence stakeholders.
• Excellent analytical, communication, and documentation skills.
• Proficiency in Microsoft Office and governance tools.
• Ability to work on-site 4 days per week in designated locations.

Preferred Qualifications

• MBA or advanced degree.
• Experience with credit card lifecycle management and change governance.
• Familiarity with regulatory requirements (OCC, CFPB) and enterprise risk frameworks.
• Skills in process automation and reporting tools (Tableau, Power BI).
• Knowledge of Agile methodologies and customer experience principles.
• Proven record of consistent employment and long-term tenure

Hours and Work Schedule:

• Hours per Week: 40
• Location: Newark, DE, Westwood, MA, Johnston RI,  Shelton, CT
• Work Schedule:  8-5 PM ET ; Monday – Friday, 4 days in the office.
• Travel: Ability to travel up to 10% 

Pay Transparency

The salary range for this position is $116,000-$157,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position.

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.