Content Marketer

Pylon is a Series B, AI-native B2B company building the next generation of customer support.

Legacy platforms like Zendesk and Salesforce Service Cloud were built around tickets. Pylon is built around accounts, real-time collaboration, and AI-driven customer intelligence.

This is a massive market with incumbents that weren’t built for AI-first workflows.

• Series B, $51M raised to date

• Backed by a16z, BCV, General Catalyst, Y Combinator

• 100+ employees

This is a fully in-person role in SF; we do not offer remote or hybrid options.

Customer Storytelling

• Own case studies end-to-end: identify the right customers, build relationships with champions, run interviews, find the angle, and produce written and video case studies that sales can actually use

• Partner with customer success and sales to surface stories worth telling, then develop them across multiple formats (written case study, video, social excerpts, newsletter features)

• Manage our video production agency for high-production customer story shoots: write briefs, coordinate schedules with customers and the film crew, and oversee post-production edits

• Drive co-marketing partnerships with customers (e.g., joint content, cross-promotion) to amplify reach

Executive Thought Leadership

• Write LinkedIn content for the Pylon executive team, posting 8-10 times per week across accounts. Topics range from AI workflow guides and product deep-dives to company milestones and team stories

• Maintain each person’s distinct voice and editorial strategy. You'll workshop ideas with them early, draft content, and iterate until it lands

• Manage the Pylon company LinkedIn account with posts on case study distribution, event promos, company building, and co-marketing content

Product Launch Content

• Own the content side of product launches: write announcements, coordinate feature video shoots with our production agency, and create collateral that helps sales and marketing amplify each release

• Translate technical product updates into clear, compelling narratives for leaders of customer-facing organizations

• Produce quick-turn video content (vlog-style walkthroughs, product demos, behind-the-scenes) using tools like CapCut and Screen Studio (example)

Content Programs

• Own and produce Pylon's customer newsletter, keeping our audience engaged with product updates, customer stories, and industry insights

• Contribute to investor updates with customer love highlights and product release summaries

• Support paid marketing efforts with content (ad copy, creative direction, ebook reviews) as needed

• 3-5 years of experience in content marketing at a B2B SaaS company. Startup experience is a strong plus

• An exceptional writer with a sharp editorial instinct. You can adapt your voice for a founder's LinkedIn post, a customer case study, and a product announcement without missing a beat

• Experienced in executive ghostwriting or thought leadership content. You know how to capture someone's voice and make it better

• Comfortable on both sides of the camera: you can coordinate a professional video shoot with an agency and also pick up a camera to film authentic, vlog-style content yourself

• A strong storyteller who can build relationships with customers, pull out the compelling details in an interview, and turn them into content that resonates

• Organized and self-directed. You can manage multiple projects, hit deadlines, and keep content programs running without someone checking in day-to-day

• AI-fluent. You use AI tools to accelerate your workflow, but you know the human touch is what makes content actually engaging

• Energized by working at a fast-moving startup where you'll ship work every day and see the impact directly

• Experience marketing to support, success, or other post-sales personas

• Familiarity with tools like Webflow, Figma, or design tools for light content production

• Experience managing vendor or agency relationships for creative production

• A portfolio that shows range: written case studies, social content, video, and product marketing work

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 401(k) retirement plan

🚆 Commuter benefits

🌱 Parental leave

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

🍽 Lunch, dinner, and snacks at the office

🏋️ Fitness stipend

Traction: Have hundreds of paying customers and are growing fast

Funding: In addition to investment from Y Combinator and General Catalyst, a16z we just announced our Series B ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 100+ and growing!