Lead customer success for advanced analytics-based SaaS deployments, initially managing strategic enterprise accounts and growing into leading a Customer Success team. Responsibilities include driving customer adoption, planning and tracking complex cross-functional rollouts, presenting success metrics, supporting retention, identifying expansion opportunities, collaborating with Sales, and translating customer requirements into successful implementations.
Company Description
ICE Group Client is a very well funded Life Sciences startup that is the leader in combining Big Data Analytics with IoT and massive Video Data Ingestion (CV & ML) . Their mission is to save lives through revolutionizing drug discovery and approval pipelines.
Job DescriptionAre you Ready For Management?
ICE Group Client seeks a Customer Success Manager who is ready to lead others in the deployment of advanced analytics-based SaaS systems and applications. You will start with some accounts, growing into managing a team of professionals rolling out ICE Group Client’s innovative energy management service to strategic utility customers worldwide.
As a key hands on member of the team, you will be utilizing your outstanding client engagement, project management and technical skills to deliver a solution that customers love. You and your team will also be responsible for customer retention and identifying additional sales opportunities as you learn more about customer pain points.
QualificationsRequirements:
- 7 - 10 years of Customer Success experience at a technology company
- Engineering or Technical degree (preferred), from a Premier University or Institute
- Track record (3 - 5 yrs) of success delivering complex, cross functional projects with large enterprise customers in a client facing role (Most Crucial Quality)
- Experience with SaaS products and Agile software development methodologies (Very Important)
- Detail oriented and comfortable planning, driving and tracking projects
- Analytical and able to gather and present data driven success metrics
- Strong interpersonal and communication skills
- Excellent presentation skills
- Open and highly collaborative mentality
- Have lead small Customer Success team (don't have to have been the line manager)
What you’ll gain:
- Acquiring a deep understanding of the energy market and how the company can play a disruptive role in creating a more energy efficient future
- Understanding ICE Group Client products in order to influence customer adoption
- Leading teams and working jointly with the customer to translate their plans and requirements into a successful rollout
- Collaborating with Sales to present our solution in a comprehensive and compelling way to win business
- Presenting regularly to the customer and company stakeholders on the status of customer engagements
- Growing your management skills to become the Director, Customer Success
All your information will be kept confidential according to EEO guidelines.
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