Provides multilingual customer support and merchant onboarding through chat, email, and hotline channels. Manages work orders, resolves complex issues and complaints, identifies customer experience obstacles, and recommends platform improvements. The role analyzes operational data to optimize field strategies, manages resources, and communicates with business partners in China. Requires fluent English and Mandarin, strong problem-solving skills, and the ability to work effectively under pressure.
Title- Customer support specialist (Onboarding)
Location -Sunnyvale , CA
Contract - 1 year (Likely of extension)
Pay rate - $33- $35/hr
Bilingual - Fluent in English and Mandarin (Proficiency in Mandarin is preferred as the successful candidate will be required to communicate with business partners in China)
Job Description:
- Offer professional customer support & solutions to merchant customers:
- Provide professional business consultant service and manage work orders with high efficiency and accuracy through online chat, email or hotline (main focus) of customer service.
- Be the point of contact in Merchant onboarding
- Possess continuous learning spirit, be capable to manage complicated business problems and customer complaints.
- Be capable to discover, summarize and feedback the obstacles in customer experience.
- Output the advice and solution to optimize the international service platform based on the service cases and database.
- Possess service operation experiences and capacity.
Bachelor degree or above, excellent English and Mandarin communication skills
- 1-2 years’ work experience in a support center, be familiar with the call center operation pattern and features. Financial service (bank, or payment industry) or internet industry experience is a plus
- Salesforce experience preferred.
- Be capable to adjust and optimize the field operation strategy on time based on the field operation data analysis.
- Strong sense of responsibility, strong logic and ability to think independently.
- Team work spirit.
- Be capable of problem solving with strong pressure resistance.
- Be good at resources management.
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility
IntelliPro Group Inc. Santa Clara, California, USA Office
3120 Scott Blvd, Ste 301, Santa Clara, CA, United States, 95054
IntelliPro Group Inc. Mountain View, California, USA Office
Mountain View, United States
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