Provides multilingual customer support and merchant onboarding through chat, email, and hotline channels. Manages work orders, resolves complex issues and complaints, identifies customer experience obstacles, and recommends platform improvements. The role analyzes operational data to optimize field strategies, manages resources, and communicates with business partners in China. Requires fluent English and Mandarin, strong problem-solving skills, and the ability to work effectively under pressure.
Title- Customer support specialist (Onboarding)
Location -Sunnyvale , CA
Contract - 1 year (Likely of extension)
Pay rate - $33- $35/hr
Bilingual - Fluent in English and Mandarin (Proficiency in Mandarin is preferred as the successful candidate will be required to communicate with business partners in China)
Job Description:
- Offer professional customer support & solutions to merchant customers:
- Provide professional business consultant service and manage work orders with high efficiency and accuracy through online chat, email or hotline (main focus) of customer service.
- Be the point of contact in Merchant onboarding
- Possess continuous learning spirit, be capable to manage complicated business problems and customer complaints.
- Be capable to discover, summarize and feedback the obstacles in customer experience.
- Output the advice and solution to optimize the international service platform based on the service cases and database.
- Possess service operation experiences and capacity.
Bachelor degree or above, excellent English and Mandarin communication skills
- 1-2 years’ work experience in a support center, be familiar with the call center operation pattern and features. Financial service (bank, or payment industry) or internet industry experience is a plus
- Salesforce experience preferred.
- Be capable to adjust and optimize the field operation strategy on time based on the field operation data analysis.
- Strong sense of responsibility, strong logic and ability to think independently.
- Team work spirit.
- Be capable of problem solving with strong pressure resistance.
- Be good at resources management.
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility
IntelliPro Group Inc. Santa Clara, California, USA Office
3120 Scott Blvd, Ste 301, Santa Clara, CA, United States, 95054
IntelliPro Group Inc. Mountain View, California, USA Office
Mountain View, United States
Similar Jobs
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Supervises Energy and Battery sales teams through coaching, performance management, pipeline oversight, forecasting, customer relationship support, and sales process execution. Partners with sales leadership on strategic initiatives, coordinates cross-functional stakeholders, identifies risks and opportunities, and supports issue resolution while maintaining compliance with company policies and security practices.
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Provides assistant controller-level accounting support to healthcare clients. Responsibilities include managing financial reporting, general ledgers, account classifications, balance sheet reviews, month-end close, reporting packages, work papers, procedure documentation, and client workflows. The role also coordinates accounting assignments, supports best-practice development, and collaborates across service teams. Candidates need at least five years of accounting experience, healthcare full-cycle accounting knowledge, strong accounting principles, analytical skills, and proficiency with accounting software and Microsoft Office.
Top Skills:
Accounting SoftwareMicrosoft Office Suite
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Analyzes Workday ERP requirements, develops financial and operational reports and dashboards, improves business processes, supports system implementations and upgrades, and partners with finance, IT, product owners, and vendors. The role ensures Workday data accuracy, translates business needs into technical specifications, contributes to business cases, manages assigned project deliverables, and supports the ERP system lifecycle.
Top Skills:
Power BIQlikTableauWorkday Advanced ReportsWorkday Composite ReportsWorkday DashboardsWorkday ErpWorkday HcmWorkday Matrix ReportsWorkday PrismWorkday Report WriterWorkday Worksheets
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
