About the company
Our client is a fast-growing software company.
The role
Raydar is recruiting for this role on behalf of our client. Own customer implementations from kickoff through go-live, working with stakeholders at every level of the client organization. Partner with engineering and product colleagues to pass along field insights, while building deep expertise in the product.
What you'll do
- Lead implementations end to end, from discovery and workflow mapping through configuration, launch and user adoption.
- Act as a trusted advisor to stakeholders ranging from day-to-day operators to executive sponsors.
- Work closely with engineering and product teams to turn customer feedback into roadmap input.
- Troubleshoot issues in the field, document edge cases and partner with engineers to resolve them.
- Build strong technical fluency in the product so customers see you as their go-to expert.
Requirements
What we're looking for
- 2 or more years at a top-tier consulting firm or in a similar customer-facing role.
- Experience owning customer-facing projects or implementations from start to finish.
- Strong analytical and problem-solving skills with close attention to detail, assessed through an Excel-based case study.
- Polished presenter who is comfortable building relationships with senior executives.
- Self-directed, and comfortable when priorities shift and details are unclear.
- Interest in and working familiarity with current AI tools, plus the knack of explaining technical ideas to non-technical people.
- Located in New York or San Francisco, with New York preferred.
Bonus points
- Experience in a strategy or operations role at a technology company.
- Exposure to finance-related industries or corporate finance operations.
- MBA for more senior candidates with 4 or more years of experience.
Benefits
Compensation and benefits
- Base salary: USD 150,000 to 200,000 per year
- Equity
- Performance bonus
- Health, dental and vision coverage
- Flexible time off
Location and work model
- New York, NY, United States or San Francisco, CA, United States
- On-site: 3 to 4 days per week in office (New York) or 5 days per week (San Francisco)
- Full-time
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