Provides deskside and remote Level 2 IT support for company users. Troubleshoots hardware, software, connectivity, VPN, telephony, mobile devices, and peripherals. Installs, images, configures, deploys, and maintains Windows workstations and approved software; supports applications and new-hire workstation setup. Documents incidents, assets, and resolutions while meeting service level agreements.
Key Responsibilities:
- Deskside and remote technical support for company users.
- Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting established service level agreements (SLAs).
- Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals.
- Install, image, configure, deploy, and maintain Windows workstations while installing approved software and performing routine maintenance.
- Support software applications.
- Set up and support new employee workstation.
- Maintain accurate documentation of incidents, assets, and resolutions.
Qualifications:
- Associate degree in Information Technology or an equivalent combination of education and experience.
- 6+ years of desktop support experience
- Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
LaBine and Associates San Mateo, California, USA Office
San Mateo, San Mateo, CA, United States, 94403
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