Job Description:
Director Global Commercial Experience Platforms - Remote
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You'll Make in this Role
The Director Global Commercial Experience Platforms will lead the business strategy, workflow design, adoption, and global operations of Solventum's commercial technology platforms — ensuring that CRM (Salesforce) and adjacent tools are designed around the seller and customer experience, grounded in Jobs-To-Be-Done (JTBD) insight, and delivering measurable business outcomes.
This is not a technology delivery role. This leader operates at the intersection of experience strategy and platform enablement — translating requirements from Customer Experience and Partner Experience domain leaders into platform-ready specifications, managing the integrated platform backlog across both domains, defining UX standards that ensure a consistent and intuitive experience globally, and overseeing a 20+ person global CRM operations workforce that configures, deploys, and supports the platform in every region.
This leader serves as the single business-side interface to Solventum's IT organization (Senior Director, Commercial Solutions) for all experience-related platform work. The Director, Experience Platforms defines what the platform should do and why; IT defines how it is built and ensures it scales. This role does not build the underlying technology, manage IT architecture, or develop AI models — it defines the experience those capabilities must deliver, ensures they are embedded in workflows that reach sellers and customers at the point of need, and drives adoption globally.
This role is critical to Solventum's Commercial Experience transformation — the shift from capability-driven execution to experience-led orchestration. The platforms this leader governs are where strategy becomes real: where journey designs become workflows, where intelligence becomes action, and where the seller and customer experience is either enabled or broken.
How You Will Make an Impact
Lead with a change-agent mindset, growth orientation, and bias for action to help Solventum move from fragmented CRM usage to experience-led commercial execution.
Define the business-side platform strategy and CRM roadmap based on seller, customer, regional, and domain requirements.
Translate commercial strategy into clear business requirements, user stories, acceptance criteria, workflow logic, and prioritized backlog decisions for IT delivery.
Establish UX standards, interaction patterns, and workflow design principles that make commercial platforms intuitive, consistent, and embedded in the flow of work.
Drive adoption through change management, training strategy, stakeholder engagement, and feedback loops that improve usage and value realization across roles and regions.
Enable measurable outcomes through platform design and adoption, including CRM usage, seller productivity, workflow efficiency, pipeline quality, conversion performance, and customer or partner experience improvements.
Provide global business leadership for CRM operations, including standards, regional deployment models, support expectations, data integrity, and continuous improvement.
Recommend global CRM organization structure, resourcing models, and hub-and-spoke operating approaches that balance enterprise standards with regional execution needs.
Coordinate delivery across Customer Experience, Partner Experience, Market Intelligence, IT, Data Enablement, and regional commercial teams to ensure platform work is sequenced, resourced, and governed coherently.
Facilitate governance for intake, prioritization, trade-off decisions, roadmap transparency, release planning, and outcome measurement across experience-related platform work.
Serve as the single business-side interface to IT for experience-related platform work, defining what the platform must do and why while IT defines how it is built, integrated, secured, and scaled.
Maintain explicit partnership boundaries by defining experience requirements, business acceptance criteria, adoption needs, and operating standards without owning IT architecture, software engineering, data pipelines, AI model development, vendor management, or market intelligence content creation.
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor’s degree or higher AND 10 years of relevant experience in B2B commercial operations, sales operations, customer success, channel management, CRM strategy, platform management, or related commercial leadership roles.
AND
In addition to the above requirements, the following are also required:
Proven credibility in B2B commercial environments, with the ability to influence sales leaders and field teams on how CRM, workflows, and seller-facing tools should support commercial execution.
Experience translating commercial strategy into seller-facing workflows, business requirements, platform capabilities, and adoption plans.
Experience managing CRM platforms, preferably Salesforce, from the business side, including roadmap input, backlog prioritization, workflow design, release planning, and adoption measurement.
Strong product management discipline, including the ability to write user stories, define acceptance criteria, prioritize trade-offs, manage stakeholders, and connect delivery to measurable outcomes.
Experience defining UX standards, workflow patterns, user journeys, prototypes, or platform experience requirements for internal commercial users.
Success leading change management, adoption, training strategy, and user feedback programs across large or distributed user populations.
Experience leading or coordinating global, regional, or matrixed teams, including operating models that balance global consistency with local flexibility.
Strong executive presence and stakeholder leadership, with the ability to align senior leaders across Commercial, IT, Customer Experience, Partner Experience, Market Intelligence, and regional business teams.
Influence through clarity, trust, and competence in a matrixed environment where outcomes depend on partnership rather than direct authority.
Data-driven decision-making skills with a focus on adoption, seller productivity, workflow efficiency, commercial effectiveness, and customer or partner experience outcomes.
Familiarity with AI, automation, and intelligence-enabled commercial workflows, including the ability to define business use cases and adoption requirements without owning model development or technical architecture.
Additional qualifications that could help you succeed even further in this role include:
Master’s degree in Business Administration, Organizational Design, Operations Management, Information Systems, or a related field.
Experience in healthcare, life sciences, med-tech, pharma, or another regulated B2B environment.
Experience designing global-local CRM operating models, including hub-and-spoke structures, regional deployment models, admin standards, and support models.
Experience working with Salesforce or adjacent commercial platforms across sales, marketing, customer success, service, analytics, or digital engagement workflows.
Demonstrated ability to connect Jobs-To-Be-Done insight, seller feedback, customer journey needs, and commercial priorities into practical platform requirements.
Experience leading through transformation, ambiguity, and organizational change, including building new operating rhythms, governance systems, or teams from the ground up.
Work location:
Remote
Travel: May include up to 25% Domestic Travel
Relocation Assistance: N/A
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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