Director of Human Resources

Description

Boys & Girls Clubs of San Francisco — John N. Callander Administrative Office
San Francisco, CA | Monday- Friday, 40 weekly hours, with occasional travel | Full-time
$95,000–$111,000 annually | Benefits Eligible

Since 1891, Boys & Girls Clubs of San Francisco (BGCSF) has provided high-quality, community-based youth development services to youth in San Francisco. Our mission is to inspire and enable all young people, especially those from disadvantaged circumstances, to realize their full potential as productive, responsible, and caring citizens. We impact the lives of Club members, primarily ages 6 to 18, by focusing on academic success, healthy lifestyles, good character and community engagement, and job readiness with earning potential. We are nationally recognized for the high quality of our programs and comprehensive approach to serving youth. Whether you’re joining our administrative team, a Clubhouse team, a School-Based Club team, or our Camp Mendocino team, you’ll be surrounded by enthusiastic, talented, and passionate colleagues who wake up every day ready to inspire young people to reach their full potential.

Reporting directly to the Vice President of Human Resources, the Director of Human Resources oversees employee relations, performance management, leaves of absence, workers’ compensation, and unemployment claims at BGCSF. This role manages an HR Generalist and ensures compliance with relevant employment laws and regulations.

HR Operations and Delivery 

• Collaborate with the Payroll department to manage and communicate benefit, retirement, and wellness programs.
• Support the open enrollment process and related communication strategies.
• Continuously enhance benefit offerings and services for employees.
• Maintain statutory compliance with FMLA, ADA, COBRA, ERISA, OSHA, and HIPAA regulations.
• Engage with employees to offer assistance and guidance throughout all leave of absence instances and workers' compensation claims. 
• Keep current with regard to laws and regulations impacting employee benefits to ensure compliance.
• Collaborate with the Payroll department regarding the review of annual benefit reports (e.g. IRS Form 5500, FSA Discrimination Testing, etc.)
• Coordinate comprehensive case management and program compliance for FMLA and related employment laws.
• Work with the Payroll department to coordinate compensation and benefits for employees on leave or workers' compensation.
• Oversee ergonomics and return-to-work programs.
• Respond to all unemployment claims and represent BGCSF at unemployment hearings
• Maintain employee relations, leave of absence, and workers’ compensation files
• Ensure the reliability of benefit information in the HRIS
• Supervise the HR Generalist and departmental files, records, and reports
• Oversee the creation and updating of onboarding documents
• Conduct exit interviews, analyze departure trends, and assist with special projects as needed

Employee Relations 

• Take needed steps to build and maintain morale throughout the organization. 
• Assess management practices and recommend changes when required.
• Oversee corrective action processes and assist managers with disciplinary procedures
• Serve as the point of contact for employee relations matters
• Mediate conflicts and conduct investigations as necessary
• Develop and implement metrics and solutions to employee relations trends.
• Implement best practices for staff retention and succession planning. 
• Create strategies and programs to enhance staff retention and performance, including coaching, change management, and conflict resolution.
• Ensure a productive work environment that encourages positive and effective working relationships and open communication.
• Ensure that BGCSF is always respectful of the gender and cultural diversity of Club staff, volunteers, families, and members.

• Five years of experience, preferably in a youth-serving nonprofit, with proven success in human resources and staff management
• Bachelor’s degree in Human Resources, Business Administration, or a related field, or commensurate work experience
• Proven ability to work independently and multitask in a fast-paced environment
• Thorough knowledge of federal, state, and local employment laws and regulations
• Exceptional communication, organizational, interpersonal, and conflict resolution skills
• Ability to act with integrity and professionalism and maintain confidentiality
• Understanding of and adherence to confidentiality in accordance with standard HIPAA protocols
• Proficiency with Google Workspace or similar software

• PHR or SPHR certification
• Strong diplomatic skills, customer service orientation, and cultural sensitivity
• Excellent attention to detail and strong analytical and problem-solving skills
• Proficiency with Paylocity
• Ability to operate with a strong sense of urgency

• Must be able to lift 25 lbs.
• Must be able to stand for at least 2 hours consecutively.
• Must be able to sit at a computer workstation for long periods of time.

• Comprehensive health benefits, including employer contributions
• Employee Assistance Program (EAP)
• Education assistance
• Pre-tax Transportation Savings Account
• Flexible Spending Account (FSA)
• Generous Paid Time Off program
• Paid Holidays
• Life & Disability Insurance
• Professional development opportunities
• Free all-location West Coast Bay Club membership (for FT & PT after 90 days)
• 401(k) Retirement Plan: Pre-tax savings program with a discretionary employer contribution for eligible employees after completing one year of service.

The salary range for this position is $95,000–$111,000 annually. Final compensation is determined based on a range of factors, including skill set, experience, training, certifications, and organizational needs. Candidates may be hired at the entry, mid, or senior level of the range, depending on qualifications and position requirements.

As part of the hiring process, BGCSF requires candidates to complete LiveScan fingerprinting, a background check, and a tuberculosis (TB) evaluation or test.

This job description outlines the general nature and level of work expected in this role. It is not intended as a comprehensive inventory of all duties, responsibilities, or qualifications. BGCSF reserves the right to reassign or relocate employees as needed.