Description
Keeper Security is hiring a Director of IT Operations to lead our global enterprise IT function. This role will oversee IT infrastructure, end-user support, identity lifecycle management, IT service management, business continuity, vendor relationships and IT operations for Keeper’s distributed workforce. This is a 100% remote position, with the opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help build the systems and processes that enable our global workforce to work securely and efficiently.
About Keeper
Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.
About the Job
This role will lead the strategy, operations and continuous improvement of Keeper’s corporate IT environment. The ideal candidate is an experienced IT leader who combines strong operational discipline with a customer-focused mindset and the ability to build scalable systems for a growing, distributed workforce.
The Director of IT Operations will be responsible for developing a multi-year IT roadmap, leading the IT Operations team, managing the IT operating budget and ensuring that employees have secure and reliable access to the tools and systems they need to be successful.
Responsibilities
- Develop and execute a multi-year enterprise IT roadmap aligned with Keeper’s growth and business strategy
- Operate with a “customer zero” mindset, ensuring Keeper’s internal IT environment reflects and validates our product philosophy
- Lead global IT operations supporting a distributed, multi-site workforce and DevOps organization
- Build, develop and lead the IT Operations team, including staffing, performance management and succession planning
- Own the IT operating budget, forecasting, cost optimization, licensing and SaaS spend
- Oversee endpoint management, collaboration systems, enterprise applications and virtual desktop environments
- Ensure secure and frictionless access to corporate systems, SaaS platforms and development environments in partnership with Network and Security Operations
- Govern SaaS application onboarding, ownership, access permissions, integrations and decommissioning
- Maintain accurate configuration management, asset inventory and full hardware and software asset lifecycle management
- Establish and manage a multi-tiered IT support environment for a global employee population
- Own the IT service management framework, including incident, request, problem and change management processes
- Establish measurable service-level agreements and operational KPIs, with regular executive reporting
- Oversee internal IT requests, end-user systems, asset management and daily IT operations
- Own on-call coverage, escalation paths and after-hours support for critical IT services
- Develop and maintain IT support documentation, knowledge base resources, procedures, playbooks and operational plans
- Own the workforce identity lifecycle, including provisioning, deprovisioning, role-based access assignment and identity governance
- Enforce token-based authentication and single sign-on across Keeper’s corporate systems
- Ensure user access changes are processed according to approved policies and maintained in auditable records
- Partner with Security Operations on periodic access reviews and remediation of excessive or orphaned accounts
- Lead and support the new hire IT onboarding process, ensuring devices, accounts, access and software are ready before each employee’s start date
- Define and maintain onboarding workflows, checklists and runbooks in partnership with Human Resources, People Operations and hiring managers
- Oversee hardware procurement, imaging, asset assignment, shipping and remote setup support for new hires
- Track onboarding service levels, employee satisfaction and time-to-productivity metrics
- Own disaster recovery and business continuity planning for corporate and internal systems in partnership with DevOps
- Plan, execute and report on failover testing, managed DNS failover and cross-region recovery exercises
- Define and track recovery time objectives and recovery point objectives for IT-owned systems
- Lead business continuity tabletop exercises and incorporate lessons learned into plans and runbooks
- Communicate company-wide regarding system status, downtime and scheduled maintenance
- Govern enterprise change management, including change calendars, maintenance windows and change freezes
- Manage IT vendor relationships, service-level performance, contract renewals and third-party service delivery
- Partner with Procurement and Security on vendor evaluations and third-party risk reviews, including FedRAMP and IL5 requirements where applicable
- Support audit readiness and control evidence reporting for IT-owned controls
- Maintain documented IT controls and evidence supporting SOC 2, ISO 27001 and related compliance frameworks
- Drive operational maturity through IT automation, observability, reliability engineering and continuous process improvement
Requirements
- 10+ years of progressively responsible experience in IT leadership, enterprise infrastructure, end-user services and IT service management
- Demonstrated experience leading global IT operations for a distributed or multi-site workforce
- Experience building, managing and developing high-performing IT Operations or corporate IT teams
- Experience managing IT budgets, vendor relationships, licensing and SaaS spend
- Strong working knowledge of identity and access management, including SSO, SCIM provisioning, token-based authentication and role-based access controls
- Experience with IT service management platforms, configuration management and IT asset management
- Experience leading or supporting IT onboarding and offboarding for a growing, distributed workforce
- Proven experience designing, testing and managing disaster recovery and business continuity programs, including cloud failover
- Experience establishing IT service-level agreements, operational KPIs and executive reporting
- Strong understanding of endpoint management, enterprise applications, collaboration platforms and workforce technology
- Experience operating in a security-conscious or compliance-driven environment
- Strong executive communication skills, with the ability to translate operational metrics into business decisions
- Excellent problem-solving, organizational and decision-making skills
- Ability to build strong cross-functional relationships and collaborate effectively with technical and business leaders
- Ability and willingness to use AI tools effectively to improve IT operations, documentation, troubleshooting and workflow efficiency
Preferred Qualifications
- Experience supporting SOC 2, ISO 27001, FedRAMP, DoD IL5 or similar compliance frameworks
- Experience supporting a global technology or cybersecurity organization
- Experience with IT automation, observability or reliability engineering programs
- Experience managing virtual desktop environments and distributed workforce infrastructure
- Experience with enterprise SaaS governance, application rationalization and access reviews
- Experience leading business continuity tabletop exercises and cross-region recovery testing
- Experience working with HR and People Operations to improve employee onboarding and offboarding
Benefits
- Medical, Dental & Vision (inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401K (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Exempt
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
- Contact details, CV/resume, cover letter
- Employment history, qualifications, work eligibility
- Application responses and uploaded documents
Information We generate:
- Interview notes, assessments, communications
- Scheduling information
Information From Others:
- Recruiter/referral information who submit your profile
- References (with your consent, before final offer)
- Public professional profiles
- Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
- We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
- Assess your application and suitability
- Manage interviews and recruitment workflow
- Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
- Comply with employment law obligations
3. Legal Basis
- Legitimate Interests (recruitment management, security and integrity of the hiring process)
- Contracting steps (for progressed candidates)
- Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal:
- HR, hiring managers, interviewers*, IT support for system administration
*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
- Applicant tracking, recruitment systems and assessment providers
- Background verification vendors (post offer)
- Recruitment agencies (where applicable)
- Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
- You opt into our talent database for further retention by providing consent (extended retention)
- You're hired (transfers to employee records)
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
- Access, correct, or delete your data, subject to applicable law and retention requirements
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
- Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: [email protected]
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