Director, Marketing Planning & Operations

LendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

Drive Planning & Goal Management

• Own the annual and quarterly marketing planning process, translating business objectives into prioritized initiatives and measurable goals

• Maintain clear alignment between day-to-day execution and strategic priorities

• Surface risks, gaps, and trade-offs with a consistent operating cadence

Own the Integrated Marketing Calendar

• Build and manage a centralized marketing calendar across campaigns, brand, product launches, and strategic initiatives

• Ensure visibility across workstreams, proactively managing dependencies and resolving conflicts

Lead Campaign & Program Operations

• Oversee cross-channel campaign execution from brief to launch, ensuring on-time and high-quality delivery
• Establish and maintain clear operating standards for how work gets done

Scale Operations Through AI & Automation
• Identify and implement AI-powered tools and workflows to automate repeatable marketing operations tasks
• Drive adoption across planning, campaign execution, reporting, and documentation

Manage External Partners

• Lead vendor onboarding and management, including RFPs, contract negotiation, and performance oversight
• Ensure partners are set up to deliver against business goals

Run Team Rhythms & Operating Cadence

• Design and lead the marketing organization’s operating cadence, including leadership meetings, planning sessions, and executive reporting
• Ensure meetings are efficient, outcomes-driven, and aligned to priorities

Build and Evolve the Marketing PMO

• Establish and mature PMO practices, including workflows, governance, and project management standards
• Drive adoption of tools and processes that enable scale and consistency

Lead and Develop Talent

• Manage and develop 1–2 direct reports
• Build and strengthen planning and operations capability within the team

• 10+ years of experience in marketing operations, strategic planning, program management, or a related field; including 6+ years in people management
• Proven ability to drive planning processes and hold a complex organization accountable to its commitments 
• Exceptional communicator and cross-functional influencer — you align people without authority and move things forward 
• Extremely high attention to detail — you catch what others miss and hold the bar without slowing things down 
• Built or implemented AI-powered workflows that meaningfully changed how a marketing or operations team works — automating repeatable processes, reducing manual lift, and driving adoption across the team. You know the difference between experimenting with a tool and actually operationalizing it.
• Strong vendor management experience, including RFPs and contract negotiation 
• Highly organized with the ability to manage competing priorities across a fast-moving team 
• A builder — you create structure where there isn't any and improve systems that already exist 
• Bachelor's degree in a related field or equivalent experience 

Work Location
San Francisco
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.
Time Zone Requirements
Primarily PT
While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements
As needed travel to LendingClub offices and/or other locations, as needed.
Compensation
The target base salary range for this position is 182,000-210,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
#LI-Hybrid
#LI-HB1

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. 

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].