Director of Membership Experience - Hotel del Coronado

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotel's team, that’s exactly what you’ll do every time you come to work! As a Director of Membership Experience, you’re not just driving growth and retention of club memberships – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

•            Participate in the process to create Club structure and Club documents, including Membership Plan, Rules and Regulations, Applications and all other necessary documents

•            Develop and implement Sales & Marketing Strategies

•            Maintain Sales Database

•            Define local, regional and national target markets for prospective members

•            Create and maintain Club collateral

•            Review documents, pricing, existing sales and marketing strategies

•            Analysis and management of prospective membership demographics, prospects lists and rejection list.

•            Plan, organize and implement prospective member events

•            Create and maintain comprehensive member Club communications coordinate member activities, programs and publication of member newsletter

•            Maintain website in collaboration with the resort marketing office.

•            Act as membership liaison to the Resort Executive Committee

•            Establish Advisory Board, Polls and comprehensive quarterly reports pertaining to the needs of the membership

•            Assist and direct in new member orientation

•            Resolve member issues

•            Establish and track members’ spending statistics

•            Define Club organizational chart and job descriptions

•            Supervise and manage the Club Sales Manager, Club Service Coordinator, Club Concierge and assist CFO in management of Member Billing Coordinator.

•            Develop Club policies and procedures including S.O.P’s training tools for the Club team

•            Attend New Hire Team Member Orientations to introduce your functions

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: 

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.