Director, Strategic Partnerships

Bazaarvoice is seeking a Strategic Partnerships Account Director to manage, nurture, and scale our portfolio of deep, multi-year LLM and AI platform relationships while actively driving partner-assisted business development to close high-impact new opportunities.

Reporting to the SVP, Strategic Partnerships, this executive will serve as the primary relationship owner and account strategist for our existing portfolio of strategic partners, working closely with Product, Engineering, Legal, and GTM to evolve initial proof points into enduring, high-value integrations.

What You'll Do:

1. Nurture and Expand Strategic Accounts

Account Launch, Retention & Growth: Serve as the trusted lead for key LLM and AI partners (e.g., Google, OpenAI, hyperscalers, AEO/GEO companies, and emerging AI commerce players), consistently deepening executive relationships and identifying new avenues for mutual growth.

Account Health & Governance: Establish and lead structured account management cadences (QBRs, strategic joint roadmapping, executive steering committees) to ensure alignment, resolve operational friction, and secure durable partnership renewals.

2. Maximize Account Value & Expand Usage

Integration Optimization: Drive cross-functional initiatives to scale existing pilots into permanent, core integrations, demonstrating continuously how Bazaarvoice data improves LLM-powered search, recommendation, and agentic shopping outcomes.

Value Realization: Collaborate with partners on success metrics (e.g., conversion lift, engagement, relevance) to ensure ROI is consistently measured, reported, and leveraged to unlock broader usage tiers.

Expansion Storytelling: Package account successes, performance gains, and case studies to advocate for broader rollouts across additional partner product lines and business units.

3. Orchestrate Internally Across Sales, Strategy, Product, Engineering, and Legal

Drive understanding and sales enablement across the sales organization at Bazaarvoice and within partner sales team to maximize partner success and adoption

Partner Voice in Product: Translate ongoing partner feedback and evolving technical needs into actionable insights for Product and Engineering; ensure existing APIs, data feeds, and integrations are continually optimized.

Contract Evolution & Governance: Work closely with Legal to update client terms, navigate complex data privacy and retention discussions, and co-lead renegotiations or amendments as partnership scopes expand over time.

4. Optimize Commercial Frameworks & Account Economics (Non-Quota)

Value Maximization: Refine non-quota commercial models (tiered access, usage expansion, co-marketing, joint GTM value) to capture increasing economic value as accounts mature.

Internal Value Alignment: Partner with Revenue, Finance, and Strategy to track the expanding baseline value of AI partnerships and reflect account health in corporate performance.

5. Be the Dedicated Advocate for Key Accounts

Strategic Representation: Represent Bazaarvoice and your assigned portfolio with senior partner executives and key client stakeholders, advocating for the long-term value of Bazaarvoice's authenticated UGC network in AI commerce.

What You'll Bring:

Partnership and ecosystem leadership

8+ years in strategic partnerships, platform partnerships, or ecosystem leadership roles, with a strong emphasis on data, platforms, and/or adtech/eCommerce.

Demonstrated success building and nurturing senior-level relationships with large technology platforms (e.g., hyperscalers, major ad platforms, LLM providers), including aligning on joint strategy and executing multi-phase roadmaps.

Proven experience turning emerging technology shifts (e.g., AI, privacy changes) into concrete partner offerings and measurable client value.

Commercial and product-oriented thinking

Track record structuring complex data or platform partnerships where value is created through integration, usage, and proof of performance, not just contract size.

Experience partnering closely with product and engineering teams to inform roadmaps and translate partnership opportunities into scalable, real-world products and integrations.

Governance, policy, and risk navigation

Comfort operating at the intersection of legal, privacy, and commercial outcomes—shaping pragmatic, scalable positions on data rights, training usage, and acceptable use, while enabling innovation.

Experience in environments where authenticity, trust, and sustainability are central to the value proposition is a plus.

Who You Are:

Relationship-first operator who derives energy from building long-term, trust-based partnerships while still moving quickly to tangible proof points.

Strategic, systems-level thinker who can connect macro industry shifts in AI and commerce to specific partnership structures and experiments.

Highly collaborative, low-ego leader who is comfortable influencing without direct authority across Strategy, Product, Engineering, Legal, and GTM.

Comfortable with ambiguity and first-of-kind work; you default to test-and-learn, not endless debate.