Director of Human Resources (Internal Title - Director of Talent)

POSITION SUMMARY:

The Director of Talent (DOT) serves as a strategic business partner and member of the Talent Team. Reporting to Chief Talent Officer (CTO), the Director of Talent will collaborate with the CTO to build a strong and inclusive culture and implement the organization’s strategic goals related to the employee value proposition, learning and development, talent acquisition, benefits,  performance management, retention, and other talent related areas. The DOT anticipates Joybound's talent needs and designs processes, policies, programs, and systems that support Joybound’s mission and goals.

Directly supervises the Talent Operations Generalist, providing day-to-day guidance, coaching, and support for their professional growth.

Leads through Joybound’s core values of integrity, curiosity, collaboration, empathy, positivity, courage, and fun. Behaves with honesty, reliability, sound judgment, and discretion. Listens deeply, asks thoughtful questions, and continuously strengthens peoples practices and outcomes. Values diverse perspectives and builds strong partnerships to advance shared goals. Ensures employees feel seen, supported, and valued, particularly during moments of growth, feedback, or change. Remains resilient, optimistic, and solutions-oriented in a fast-paced and evolving environment. Willing to think boldly and navigate complexity in service of Joybound’s mission. Helps foster connection, engagement, and joy across the organization.

KEY RESPONSIBILITIES

General Human Resources

• Lead by action and example to advance a culture of positivity, professionalism, trust, transparency, empathy, and excellence at Joybound.
• Manage multiple human resources initiatives simultaneously using strong project management practices, including timelines, stakeholder coordination, and change management.
• Working with the Talent Coordinator, ensure organizational adoption optimization, and data integrity of the Paycom HRIS.
• Develop process maps, organizational charts, position descriptions, and SOPs to document and sustain process improvements.
• Support the CTO on special projects and serve as back-up as needed. Provide data, dashboards, and reports to inform decision-making.
• Collaborate closely with the Talent Operations Generalist to streamline workflows and serve as operational back-up.
• Other duties as assigned.

Culture and Values

• Serve as a trusted, impartial resource on employee relations matters by receiving and assessing concerns, and conducting thorough, timely, and confidential workplace investigations.
• Champion and steward Joybound’s core values, leading their adoption across the organization by embedding them into onboarding, training, recognition, performance conversations, and everyday team practices.
• Partner with the CTO to enhance performance management process, 30-day feedback, 90-day reviews, and annual reviews, so that feedback is consistent and growth-focused.
• Continuously improve Joybound’s exceptional Being Joybound onboarding program for new employees, including new supervisor onboarding.
• Oversee the management and evolution of the New Hire Orientation program, including co-leading weekly sessions with the HR Coordinator.
• Actively participate in the Culture Committee to foster positivity, connection, and fun, helping plan events and recognition moments that build community and joy.

Learning and Development

• In partnership with the CTO, design, implement, and continuously improve a comprehensive learning and development strategy, leveraging best-in-class learning technologies, external resources, and internal expertise.
• Design and facilitate online and in person Leading Joybound training program for people leaders, including annual training workshops, such as performance management, corrective action, and leaves management.
• Collaborate with internal partners to lead and coordinate organization-wide workshops, trainings, and staff events.
• Facilitate, measure, monitor, and evaluate the effectiveness of training programs and use data and feedback to continuously refine content and delivery.

Benefits Administration

• Manage the employee benefits experience and partner with the benefits broker to resolve employee questions and issues.
• Co-lead the annual benefits renewal process with the CTO, supporting the design of an inclusive and competitive benefits offering.
• Administer employee leave requests from start to finish and serve as a resource to employees throughout the leave process.
• Oversee benefits compliance and reporting, including ACA, ERISA, COBRA, and California-specific requirements, partnering with the benefits broker and payroll to ensure accurate filings, required notices, and plan documentation timely completion.
• Oversee Workers’ Compensation claims, ensuring timely processing, coordination with adjusters and managers, and facilitating appropriate return-to-work accommodations.

Talent Acquisition

• Support the design, documentation, and evolution of compensation programs, including compensation planning, benchmarking, and developing career ladders.
• Develop and implement recruitment strategies that attract and retain top talent while strengthening Joybound’s employer brand.
• Partner with hiring managers to understand role requirements and develop inclusive recruiting strategies.
• Develop supervisor talent acquisition and interview training and Paycom optimization to help attract and retain top talent.
• Ensure end-to-end recruitment lifecycle efficiency, including job postings, applicant communication, offers, and requisition close-out.

REQUIRED QUALIFICATIONS

Education and Experience

•  Backelor's degree in human resources or a related field, or equivalent combination of education and experience
• Minimum of 5+ years of progressive Human Resources management experience, with demonstrated responsibility across various disciplines including; people leadership, employee relations, benefits administration, learning and development, talent acquisition, and compensation
• SHRM or HRCI certification highly preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated experience developing and comfort facilitating training programs for diverse audiences
• Experience supporting compensation initiatives, such as benchmarking, career frameworks, or pay structure design, preferred
• Combination of for-profit and non-profit HR experience preferred
• Exceptional personal and professional integrity, judgment, discretion, and confidentiality
• Excellent interpersonal and communication skills, with the ability to influence, build consensus, and facilitate decision-making
• Excellent facilitation, presentation, and instructional design skills for both virtual and in-person settings
• Strong ability to analyze, interpret, and present people data (e.g., turnover, training participation, demographics, promotions)
• Ability to thrive in a fast-moving, evolving environment
• Strong knowledge of applicable federal, state, and local employment laws
• Ability to work effectively with a diverse staff and community
• Proven project management skills, with the ability to manage multiple initiatives, prioritize effectively, and meet deadlines
• Strong strategic, analytical, critical thinking, and organizational skills
• Strong interviewing and negotiation skills
• Demonstrated success working with ATS/HRIS systems (Paycom preferred), reporting tools, Microsoft Office (Outlook, Excel, PowerPoint), and Zoom
• Pre-employment background screening required

PHYSICAL/ENVIRONMENTAL REQUIREMENTS:

• Comfortable working in an environment that includes constant exposure to animals and animal allergens.
• Push, pull, lift, and move moderately heavy objects up to 25 pounds.
• Kneel, bend, stoop, squat, reach above and below shoulder level, grasp and turn objects, stand, and/or walk frequently and repetitively throughout each shift.
• Sit for extended periods of time while using a computer 
• Flex the neck upward and downward; twist the neck and the waist.
• Attend events as needed, which may require driving an automobile.

HOURS:

• Full-time exempt position requiring a minimum of 40 hours per week. Occasional work from home option possible after 90 days of employment.