Serve as a technical escalation point for Core network services, diagnosing and resolving incidents, supporting preventive maintenance, assessing service-change impacts, participating in problem management, coordinating cross-domain teams, and contributing to service automation. The role also supports field services by ensuring teams have appropriate resources, training, processes, tools, and systems.
Join our Team
About this opportunity:
Join Ericsson to embark on an exciting opportunity in the role of Domain Support Core! You will play a crucial role in enhancing operational activities within our local operations team. You will be responsible for ensuring our teams are equipped with the necessary resources, adequate training, processes, tools and systems to undertake their roles effectively. You will support the field services and contribute to their high performance and progress.
What you will do:
The skills you bring:
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Costa Rica (CR) || San Jose
Req ID: 789377
About this opportunity:
Join Ericsson to embark on an exciting opportunity in the role of Domain Support Core! You will play a crucial role in enhancing operational activities within our local operations team. You will be responsible for ensuring our teams are equipped with the necessary resources, adequate training, processes, tools and systems to undertake their roles effectively. You will support the field services and contribute to their high performance and progress.
What you will do:
- Act as technical escalation point for Core services.
- Diagnose and resolve incidents.
- Support preventive maintenance activities.
- Perform impact assessments for service changes.
- Participate in problem management initiatives.
- Coordinate with cross-domain teams.
- Support service automation efforts.
The skills you bring:
- Experience in Core Network operations.
- Knowledge of EPC, IMS, and 5GC technologies.
- Incident and problem management experience.
- OSS operational tools knowledge.
- Professional proficiency in English and Spanish (written and verbal).
- Bachelor degree in Telecommunications, Engineering, IT, Computer Science, or related discipline.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Costa Rica (CR) || San Jose
Req ID: 789377
Ericsson Santa Clara, California, USA Office
Ericsson Santa Clara D-15 Innovation Center Office
Heart of Silicon Valley with leading tech companies nearby. Close to cafes, gyms and major highways, plus short commutes to San Jose, Mountain View and Palo Alto.
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