Leads daily electronic payment operations, including domestic and international wires, ACH, checks, mobile deposits, and related transactions. Oversees regulatory compliance, operational risk, fraud prevention, exception investigations, and corrective actions. Manages member escalations and service improvements while coaching and developing staff. Supports payment-system implementations, process improvements, product enhancements, cross-training, and critical operational coverage.
Electronic Payments Manager Opportunity at Stanford Federal Credit Union!
We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual with a desire to make a difference, we encourage you to consider joining our SFCU team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University or some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry.
Stanford FCU is a $4.5 billion company with a global reach of over 95,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives!
Who YOU are:
- Five years related experience in financial services, and one year managing other employees preferred.
- A four-year degree (BS, BA, BSC, etc.) from an accredited College or University preferred; or equivalent combination of education and experience. AAP/NCP is a plus.
- In-depth knowledge of OFAC and BSA (Office of Foreign Assets Control)
- Strong customer service and interpersonal skills.
- Proficient in Microsoft Excel and Word.
What YOU’LL do:
- Lead and oversee daily electronic payment operations, including domestic and international wire transfers, ACH processing, check processing, mobile deposits, and other payment-related transactions. Ensure all activities are completed accurately, efficiently, and within established service levels and regulatory timeframes.
- Manage operational risk and compliance controls by ensuring adherence to applicable regulations, internal policies, NACHA rules, wire transfer requirements, and fraud prevention procedures. Monitor exceptions, investigate discrepancies, and implement corrective actions as needed.
- Drive an exceptional member experience by monitoring member feedback, addressing escalated issues, and identifying opportunities to improve service delivery, operational efficiency, and overall satisfaction.
- Provide leadership, coaching, and development to team members by setting performance expectations, conducting regular performance reviews, delivering feedback, and fostering a culture of accountability, collaboration, and continuous improvement.
- Support strategic departmental and organizational initiatives, including system implementations, process improvements, product enhancements, and other projects that strengthen the payment services function.
- Cross-train on all department functions and serve as a hands-on resource and backup for critical operational tasks, ensuring seamless support during staffing absences, peak processing periods, and emergency situations.
Some of our benefits for YOU:
- 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
- Quarterly incentives up to 10% of your salary (based on position)
- Employer 401(k) matching up to 5% plus additional annual discretionary contributions
- Education reimbursement up to $5,200/year
- Employee recognition program with cash incentives
- Commuter Toll Benefit $100-$200/month (based on position)
- Wellness Benefits up to $1,200 per year
- Paid Sick Time accrues at two weeks per year
- Paid Vacation Time accrues at three weeks per year
- Paid Federal banking holidays (approximately 11 per year)
- Ongoing training and education, seminars, and conferences
- Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
- Waived fees and deposit bonuses on Stanford FCU accounts
- Flex health/transit plan availability
- Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources
If you are ready for this awesome opportunity (or know somebody who is) please contact us today!
Stanford Federal Credit Union provides competitive pay ranges based on factors such as (but not limited to) the scope and responsibilities, qualifications needed for the position and external market pay for comparable positions.
Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions.
Stanford Federal Credit Union is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Stanford Federal Credit Union Palo Alto, California, USA Office
Palo Alto, CA, United States
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What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
