Engineering Product Manager

This role is based in San Jose, CA, with hybrid or remote work options.

Cisco Cloud Control is Cisco's unified platform for agentic operations, bringing our networking, security, and observability portfolio together into one cohesive management experience. Join the team building the Cloud Control experience specifically for Managed Service Providers (MSPs) for thousands of enterprise and mid-market end-customers!

You will collaborate with Cloud Control engineering and design, cross-portfolio product teams, commerce/licensing teams, and partner sales leaders, while working directly with strategic MSP executives who rely on Cisco to run their businesses.

As the Lead Product Manager for MSP & Partner Platforms, you will be responsible for the end-to-end product direction, roadmap, and agentic AI strategy for Cisco Cloud Control's MSP ecosystem:

·       Define the MSP Operating Paradigm: Own product strategy for Managed Service Providers—partner organizations (telecom carriers, systems integrators, and IT service providers) that remotely deploy, monitor, and lead complex IT, networking, and security operations across hundreds or thousands of distinct customer tenant accounts.

·       Drive Agentic AI & Autonomous Operations for MSPs: Architect how generative AI and autonomous agentic workflows in Cloud Control empower MSPs to automate multi-tenant policy deployment, cross-customer root-cause analysis, intelligent anomaly detection, and automated ticket remediation at planetary scale.

·       High-Touch Partner & Executive Leadership: Maintain high-touch relationships with MSP C-suite and technical leadership, leading roadmap reviews, early access beta programs, and executive advisory sessions in close alignment with Cisco partner sales.

·       Multi-Tenant Platform & Lifecycle Governance: Own core platform requirements for multi-tenant organization hierarchies, delegated administrator permissions, granular RBAC, co-management models, and streamlined customer onboarding and transfers.

·       Commercial & API-First Ecosystem Integration: Champion API-first architectures to integrate Cloud Control seamlessly with industry-standard PSA and RMM platforms (e.g., ConnectWise, Datto, Kaseya) while defining usage-based billing, licensing, and entitlement workflows.

·       Measure Partner Adoption & Business Impact: Use product telemetry and data instrumentation to analyze partner friction, unblocking scalability and operational efficiency for partners leading thousands of customer networks.

·       Bachelor’s degree with 12+ years of related experience, Master’s degree with 8+ years of related experience, or PhD with 5+ years of related experience, or equivalent related work experience.

·       8+ years of product management experience in B2B enterprise SaaS, cloud-managed platforms, or enterprise infrastructure.

·       Applied experience building products, platform features, or multi-tenant architectures for Managed Service Providers (MSPs), channel partners, or multi-customer service providers.

·        Background working directly at or partnering closely with managed service providers, telecommunications carriers, or IT systems integrators.

·       Experience developing AI-powered product capabilities, agentic workflows, conversational assistants, or LLM-based operational tooling.

·       Deep technical fluency in APIs, multi-tenant SaaS isolation, identity federation (SSO, SAML, OIDC), granular RBAC, and cloud security architectures.

·       Comprehensive understanding of the MSP operating model, co-management, and ecosystem tool integrations (PSA/RMM tools like ConnectWise, Kaseya, Datto).

·       Experience defining commercial workflows, including usage-based billing, multi-tier partner licensing, and subscription entitlement management.

·       Experience sustaining strategic relationships with customer/partner executives and driving decisions across matrixed engineering teams.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.