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Manages hotel food and beverage operations, including staffing, recruitment, training, budgeting, marketing, menus, promotions, regulatory compliance, sanitation, equipment maintenance, service quality, and guest issue resolution. Supervises 11–30 associates and ensures department performance meets operational, financial, and hospitality objectives.
ESSENTIAL RESPONSIBILITIES
- Manage the human resources within the department.
- Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate.
- Develop, recommend, implement and manage the department's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
- Implement and manage all company programs (company/franchise) to ensure compliance with the SOPs; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
- Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
- Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel to protect the asset, comply with regulations and ensure quality service.
- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
OTHER RESPONSIBILITIES
- All other duties as assigned, requested or deemed necessary by management.
SUPERVISORY DUTIES
- Eleven to thirty associates
EOE Protected Veterans/Disability
About UsThis job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible for compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.Similar Jobs at Hilton
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