Lead end-to-end customer experience and product roadmap for Ultra's robotics software platform. Embed on warehouse floors, design and prototype interfaces, ship with engineering, bridge hardware/software seams, support go-to-market, and define product practices as the company scales deployments.
About Ultra
What You’ll Do
Who You Are
Experience and Skills
Ultra builds industrial AI robots that are working in the real world today. Our robots automate mission-critical warehouse labor end-to-end, starting with e-commerce order packaging. We deploy fast, learn from real production data, and iterate aggressively. We already have a quickly growing number of revenue-generating robots operating in U.S. warehouses, and are now scaling towards thousands of deployments over the next few years. Our mission is simple: build the world's most useful and deployable robot.
WARNING: Robotics is not for the faint of heart. There are no silver bullets here. It is tiresome, unglamorous, and at times brutal work. The only way out is through, and the only way through is treacherous and unknown. Success will require teamwork - so we are building a world-class team to tackle some of the most exciting problems out there. We hope you join us.
About the RoleAs our first product hire, you'll own the customer experience end to end and set the roadmap for Ultra's software ecosystem. Our robots are half of what we sell; the software our customers live in is the other half. A warehouse associate uses it to start and monitor a job. A site supervisor uses it to see what ran, what faulted, and what it cost. An operations director compares last week to this week across facilities. A CEO uses it to decide whether to sign for fifty more robots. Four very different users, four different definitions of "working," and all of them have to trust the same system.
This is a horizontal role. You'll work across hardware and software engineering, autonomy, deployments, operations, sales, and leadership. You'll spend real time on warehouse floors with the people who use our robots and bring what you learn back into what we ship. You're expected to build, not just specify - conceptualize, design, prototype, and hand engineering something concrete.
You'll also define what product means at Ultra: what a spec is, how we prioritize, how we decide something is done. We're going from tens of robots to hundreds and then thousands over the next few years. The platform that makes that sticky is yours to build.
Location: This is a on-site role based in New York City, with frequent travel.
- Own the roadmap: Decide what we build for customers and in what order, and defend those decisions with evidence rather than opinion.
- Be the voice of the customer: Embed on-site with associates, supervisors, and operators. Watch how our robots and software actually get used, then make sure what you learn is incorporated in what we ship.
- Design and prototype: Go from problem to working interface yourself. Design it, build it in Cursor or Claude Code, put it in-front of a customer, and iterate.
- Ship with engineering: Work directly with our software team to go from prototype to production. Make priorities and the reasoning behind them obvious to the people building.
- Own the hardware/software seam: Latency, faults, teleop handoffs, safety states, and what happens when a robot drops something are product problems, not just engineering ones.
- Serve every user type: Build one platform that works for a warehouse associate at 2am and an executive reviewing spend at quarter end.
- Support GTM: Join customer calls, demos, and pilots. Help sales and leadership translate what we're building into why it matters.
- Communicate externally: Write and speak clearly about what we're building - to customers, partners, and the world.
- A builder: You'd rather show a working prototype than write a document about one. You have design taste and can produce yourself.
- An AI power user: Cursor, Claude Code, whatever is fastest this month. These are daily tools for you.
- Credible with engineers: You can hold a room, make priorities and the reasoning behind them clear, and do it with real empathy for how product actually gets built.
- Technically literate: You don't need to write production code, but you can understand how our autonomy stack, software stack, and robots work, and why certain things are hard.
- A strong communicator: You can explain a technical idea to a CTO, a skeptical warehouse manager, and a room of investors in the same day.
- Bonus: You're a former founder
- 5-10+ years shipping great software products.
- Experience with hardware or hardware-adjacent products - robotics, devices, industrial, medical, automotive, or logistics. Our software is tightly coupled to a physical machine.
- Fluency with agile product development and working day to day with engineering teams.
- Comfortable analyzing product and operational data to decide what to build next.
Expected Compensation
$185,000 - $230,000/annual salary + equity + benefits
This compensation range may be inclusive of several career levels at Ultra and will be narrowed during the interview process based on the candidate’s experience and qualifications. Adjustments outside of this range may be considered for candidates whose qualifications significantly differ from those outlined in the job description.
Equal Employment Opportunity Statement
We are an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive environment and encourage applicants from all backgrounds to apply.
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