Provides exceptional guest service in a chocolate fountain and retail environment. Maintains product knowledge, prepares fountain items, stocks supplies, follows food safety and sanitation standards, minimizes waste, and keeps storage and guest areas orderly. Supports topping and scooping duties, semi-table service, product upselling, and fountain setup and breakdown. Requires effective communication, professionalism, time management, and the ability to work independently and with a diverse team.
WHO WE ARE
At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.
Job Summary
Our Company/Job Summary
Starting pay: $20.30
Ghirardelli’s employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America’s #1 premium chocolate company.
Scope of Responsibilities:
- Provide exceptional Guest service
- Maintain detailed knowledge of all products, pricing, and Company History
- Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
- Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
- Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
- Maintain the storerooms, coolers, and freezers in a clean and orderly fashion
- Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
- Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
- Properly Set Up, Maintain, and Break Down Fountain Area
- Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
- Maintain the proper level and all required ice cream flavors
- Keep knowledge level current of all fountain products and their required preparation
- Work as a “Topper" or “Scooper" as needed
- Perform “Semi-Table Service" function as part of overall Guest Satisfaction
Specific Knowledge and Skills:
- Strong oral and written communication skills
- Ability to work with little or no supervision
- Ability to work with a diverse work team and meet adversity with professionalism
- Ability to manage time effectively
- Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
Education and Work Experience:
- Must be 18 years old
- High school diploma preferred
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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