Greets and checks in guests, coordinates EV consultations, test drives, and deliveries, manages schedules, supports vehicle handoffs, educates customers, handles calls and inquiries, collects feedback, encourages reviews, maintains the showroom and front desk, and assists sales and operations with administrative tasks.
Front Desk Receptionist, Ever - San Diego
About Us
Ever is building the future of auto retail. As the first AI-native auto retail platform, we are building the next $100B+ automotive business, starting with electric vehicles. Our AI-native product and operations power our full-stack auto retail business, serving EV buyers and sellers across the nation, both online and offline.
Based out of San Francisco and expanding nationwide, we are backed by leading investors and led by former tech & automotive professionals from Uber, Tesla, Rivian, Lithia, Penske, Carvana, Lyft, Meta, J.P. Morgan, BCG, and more. After our recently completed Series A financing, we have raised $100M in total equity and debt funding. We are growing rapidly and actively recruiting exceptional talent to join our mission of building the next-generation auto retail platform. Learn more about us at evercars.com.
Key Responsibilities:
What You’ll Do
- Greet and check in scheduled guests upon arrival for their appointment slots
- Coordinate with assigned EV Consultants for seamless handoff for sales consultations and delivery pickups
- Ensure every guest receives a welcoming, professional, and efficient first impression
- Educate customers on EV technology, incentives, charging, and ownership costs
- Manage and maintain the daily schedule for test drives and vehicle deliveries
- Monitor showroom traffic and proactively communicate with the sales team to minimize wait times
- Confirm appointments and communicate any delays or changes in real time
- Facilitate final vehicle key hand-offs during delivery appointments
- Collect guest feedback on their delivery experience
- Educate customers on post-sale support via [email protected], including 90-day warranty processes
- Set clear expectations for follow-up communications and review requests
- Proactively follow up with recent buyers to encourage positive reviews on Google, Yelp, and other platforms
- Maintain a clean, organized, and professional front desk and lobby environment, including vehicle displays
- Ensure the “Coffee Zone” is stocked, clean, and welcoming for guests
- Answer and route incoming calls, emails, and inquiries
- Accurately track customer visits, appointments, and handoffs in internal systems
- Support sales and operations teams with administrative tasks (data entry, paperwork, filing)
Qualifications & Fit
- 2+ years of experience in a front desk, receptionist, retail, or customer-facing role
- Strong communication and interpersonal skills with a customer-first mindset
- Highly organized with the ability to multitask in a fast-paced environment
- Reliable, detail-oriented, and punctual
- Ability to operate with ownership and minimal supervision
Technical Skills
- Familiarity with Google Workspace (Docs, Sheets, Calendar)
- Experience using CRM or scheduling tools is a plus
- Comfortable using Slack or similar communication tools
Preferred Qualifications
- Experience in automotive, dealership, retail, or hospitality environments
- Bilingual (English + Spanish or other languages) is a plus
Compensation & Benefits
- Compensation: $21-$25 per hour
- Employment Type: Full-Time
- Benefits: Comprehensive medical, dental, and vision coverage; 401(k); PTO and sick time.
Location
- San Diego, CA — On-Site Required. No remote or hybrid arrangements. Availability required during high-volume periods, weekend hours, and month-end close.
Ever (evercars.com) San Francisco, California, USA Office
San Francisco, CA, United States
Ever (evercars.com) San Francisco, California, USA Office
559 6th St, , San Francisco, California , United States, 94103
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