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Leads global credentialing, re-credentialing, onboarding, product enablement, data stewardship, and account-maintenance operations for B2B credit customers. Manages approximately 40–50 associates through people leaders, improves speed and compliance, monitors KPIs and productivity, strengthens controls, and drives process and technology improvements. Partners with Sales, Compliance, Legal, Support, and technology teams to resolve onboarding issues, improve customer outcomes, and communicate operational requirements.

Leads the global solutions architecture organization, defining its strategy, operating model, talent development, and technical standards. Translates portfolio strategy and customer needs into scalable architectures and implementation approaches. Partners with product, engineering, sales, and business development teams to influence roadmaps, adoption, retention, and revenue. Advises carrier and enterprise executives, leads complex design reviews and RFP responses, develops reusable architecture assets, manages technology partnerships, and oversees architecture quality and deployment effectiveness. Requires deep telecommunications, cloud, distributed systems, security, and technical leadership expertise.

Supervises IT operations supporting hardware, networks, operating systems, backups, patching, and antivirus protection in a manufacturing environment. Leads IT project leaders and technicians, coordinates production-related IT coverage, manages hiring, training, performance reviews, scheduling, documentation, safety audits, and continuous improvement. The role also oversees system purchasing, maintenance, security, policy input, and departmental cost-reduction initiatives.