Head of Operations / Fund Middle Office - US

Allocator One Group is a global investing platform redefining how institutional capital reaches private markets. We operate through two synergistic businesses:
* Allocator One backs exceptional first- and second-time fund managers around the world—acting as “seed-investor + platform” for emerging VC funds.
* Infra One, our fund-ops and tech arm, provides the regulatory, administrative, and tech infrastructure that allows those new funds to scale rapidly and globally. We are already live and serving customers in the UK, US, Austria, Germany and launching Singapore, India and Luxembourg imminently.
Together, we deliver both the capital and the structure fund managers need—and in doing so build a global ecosystem of platforms, people, and ideas that reshape private markets.
This role is one of the four foundational roles that we are hiring for to establish Infra One's US operating platform. These are not narrow, siloed functions. Each role is an architect of the Infra One US operating system—building the regulatory, operational, and financial infrastructure that will enable dozens of GPs to scale with confidence.
Tasks
The Role: Architect of Investor Onboarding & Trade Operations
You are the operational backbone of the Infra One platform. You own investor onboarding (KYC/AML), investor register management, trade capture and reconciliation, position tracking, and the coordination between GPs, fund accounting, custodians, and compliance. You are the glue between investment activity and clean operational execution.
More broadly, you are building repeatable processes and checklists for bringing new GPs into the platform and scaling to 5, 10, 20+ funds. You will mentor operations analysts and define the operating standards that enable Infra One to service multiple GPs simultaneously without error or friction.
Key Responsibilities
Investor Onboarding & Administration
* Design and execute KYC/AML procedures: investor verification, beneficial ownership documentation, sanctions screening, ongoing monitoring.
* Maintain investor registers: track admissions, capital commitments, account statuses, and investor contact information.
* Coordinate investor closings: collect signatures, wire instructions, tax forms (W-8BEN, W-9, etc.), and data entry.
* Produce investor notices, capital call communications, and distribution instructions; ensure timely and accurate delivery.
Trade Capture & Reconciliation
* Establish procedures for capturing investment decisions from GPs and translating them into fund accounting entries.
* Reconcile trade data between GPs, fund accounting, custodian, and investor records; flag discrepancies daily/weekly.
* Maintain position databases and update them as investments are made, marked, exited, or distributed.
* Coordinate with fund accounting on cutoff, accruals, and performance metrics.
Data Governance & Process
* Design data entry standards, naming conventions, and error prevention procedures.
* Establish backup and disaster recovery procedures for critical operational data.
* Build repeatable onboarding checklists for new GPs: investor admissions, legal documentation handoffs, position tracking setup.
* Coordinate with IT on operational systems and data security.
Stakeholder Management
* Interface with GPs on investor admissions, trade confirmations, and any operational questions.
* Coordinate with custodians on asset positioning, confirmations, and month-end reconciliation.
* Support the CCO on compliance evidence gathering (investor records, approvals, decision logs).
* Support fund accounting on investor reporting data and K-1 preparation.
Vendor Coordination
* Manage relationships with third-party service providers: custodians, auditors, tax advisors.
* Ensure service levels are met and escalate any issues to the MD.
Requirements
What You Bring
Experience & Expertise
* 6–12 years of operations/middle office experience at a PE firm, hedge fund, venture platform, or fund administrator.
* Hands-on experience with investor onboarding, KYC/AML, and investor register management.
* Strong knowledge of fund operational workflows: trade capture, reconciliation, and position tracking.
* Prior experience managing 2+ funds simultaneously and coordinating across investment, accounting, and compliance teams.
* Exposure to fund administration platforms and workflow management tools.
Mindset & Approach
* Operational excellence: you obsess over clean data, timely execution, and process rigor.
* Problem-solver: you anticipate operational pain points and design solutions before they become crises.
* Cross-functional fluency: you speak the language of investments, accounting, compliance, and GPs.
* Teacher: you document processes, mentor junior staff, and ensure continuity even as the team scales.
* Low ego, high ownership: you are comfortable doing hands-on work (data entry, tracking, reconciliation) while also building systems.
Nice to Have
* FINRA Series 7 or Series 65 (not required, but valued).
* Prior multi-fund platform experience.
* CPA or accounting background is a plus.
* Exposure to infrastructure or venture investing.
Benefits
* Location: Remote (preferred US timezone overlap with San Francisco HQ)
* Salary Range: $140,000–$210,000 base + 20% bonus
* Equity: TBD (0.05%–0.15%)
* Reports to: US Platform Head / Managing Director
* Hiring Timeline: Month 2–4
Why This Role Matters
Operations is the hidden differentiator between a credible platform and a chaotic one. Clean, timely, error-free operations build institutional LP confidence and reduce friction for GPs. You are building that credibility.
Why Infra One
* Impact: Build operational standards and processes that scale to 20+, 50+ funds.
* Team building: Hire and mentor operations analysts as the platform grows.
* Learning curve: Exposure to multi-fund management, LP reporting, and institutional investor relations.
* Strategic partnership: Direct access to the MD; input into platform design and vendor selection.
* Equity upside: Early-stage role with meaningful equity; directly tied to platform success.