HR GENERALIST 4 CX

Job Summary:

This is a senior-level Human Resources role responsible for providing advanced HR expertise and guidance across complex employee and organizational matters. The position develops, implements, administers, and evaluates HR policies, programs, procedures, and labor contract requirements across multiple functional areas.

Serving as a technical leader and subject matter expert, the individual independently analyzes and resolves highly complex or unique HR issues that may have limited precedent or established guidance. The role operates with a high degree of autonomy, advises stakeholders at all levels of the organization, and may lead complex HR programs involving strategy, policy, processes, and resources. The position may also serve in a lead capacity by providing guidance and expertise to other HR professionals.

Department Summary:

UCSF Human Resources (Campus/Health) has a mission of attracting, developing, and retaining outstanding and diverse people with a vision of being a strategic and reliable partner empowering the UCSF community to leverage their talents. Human Resources is committed to providing an outstanding customer experience, prioritizing workforce strategies, creating an engaging environment focused on continuous improvement for the HR team, and demonstrating value to the organization.

UCSF HR Shared Services consists of multiple operational and transactional teams assisting staff, academic, and trainee populations across the organization. These teams partner closely with UCSF Campus Departments and the Health System, HR Talent Management and People Wellness, and the Office of Faculty and Academic Affairs (VPAA) to assist and deliver a comprehensive array of HR services designed to attract, develop and retain diverse workforce talent.

Conducts highly complex and varied analyses of issues or concepts and develops resulting

recommendations employing political acumen and integrating information to determine appropriate courses of action and their implications.

Applies advanced HR concepts to counsel senior managers on HR issues, employee and labor

policies, procedures, and appropriate practices. 

Counsels employees concerning sensitive and difficult to resolve work-related problems and

recommends to senior management systemic remedies such as training, and / or changes to organizational practices and procedures.

Works with client groups on highly complex re-organizations and staffing objectives to assist in

meeting business objectives.

Regularly serves on the organization-wide HR committees to counsel on new HR initiatives and

to help determine appropriate organization HR strategies, policies, and practices.

Serves as a Team Lead - provides direction and guidance to other HR Generalists and effectively

and collaboratively interacts with diverse client groups and at all levels of the organizations.

Required:

• Bachelor's degree in related area and / or equivalent experience / training
• 5+ years HR related experience and/or equivalent combination of
• education/experience/training.
• In-depth knowledge of a human resources management system (HRMS), and / or other related business software programs and systems.
• Advanced interpersonal, written and verbal communication skills to present complex information. 
• Demonstrated ability to handle extremely difficult or volatile situations / individuals effectively. Demonstrated active listening and critical thinking skills.
• Strong analytical, active listening, and critical thinking skills.
• Possesses advanced analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills.
• Advanced knowledge of human resources concepts, policies and procedures including employment practices, labor relations, salary administration, training and other areas of human resources as well as organizational initiatives relating to and / or affecting employees.

Preferred:

• Experience using UC Systems e.g. OLPPS, PeopleConnect, UC Path, HBS (or equivalent)
• Demonstrated advanced knowledge of organizational policies and procedures; advanced knowledge of functional area and understands how work affects other areas in Human Resources and the organization.