Implementation Specialist

About Bobyard
Bobyard uses AI to take contractors from a set of plans to a bid in minutes instead of weeks. We're Series A backed by 8VC, Primary, and Pear ($35M — 2x the median raise), and our customers are running real construction jobs on Bobyard right now, not sitting through a demo.

About the Role
Implementation Specialist runs the day-to-day work of getting new mid-market customers live and trained on Bobyard. We're building this role because launch quality can't scale on ad hoc effort — someone needs to own kickoff calls, configuration, and training as a repeatable motion, at volume. You'll win when a customer's team is actually using Bobyard on real jobs, not just logged in, and when you can run that outcome across a full book of accounts every month, not just one at a time.

What You'll Do

• Run kickoff calls and configure new mid-market accounts so they're ready to go within days of signature, not weeks

• Deliver hands-on training that gets real crews — estimators, PMs, field staff — actually using Bobyard, not just clicking through a demo

• Own a high-volume book of concurrent launches and keep every one of them moving without dropping details

• Run repeatable training sessions and office hours, refining the curriculum as you see what actually lands with users

• Catch stragglers early — flag accounts that are stalling before they quietly go dark

• Document account context well enough that Customer Success can pick it up cold with zero re-explaining

• Feed real, specific product and training feedback back to Product and Customer Success
  

What We're Looking For

• 2+ years in a customer-facing SaaS role — onboarding, implementation, training, or customer success

• Comfortable running live training for non-technical or field-based users, not just technical buyers

• Can juggle a high-volume portfolio of accounts at once without losing the thread on any of them

• Clear, concrete written communication — your notes are why the next person never has to ask what happened

• Hands-on with software yourself — you configure things, you don't wait on someone else to do it

• Genuinely energized by construction, trades, or other real-world industries

• No SaaS background required if you've got the industry instead — if you've run estimates, managed jobs, or worked the trades and want to move into tech, you'll pick this up fast
  

Nice to Have

• Experience in vertical SaaS or construction tech

• Familiarity with CRM or onboarding tooling (Salesforce, Asana, Notion)

• Prior experience in construction, estimating, or the trades

• Bilingual (Spanish or otherwise) — useful with field crews
  

What We Offer
$85,000–$100,000 base salary, plus equity. Based in San Francisco, on-site with the team at 101 2nd Street.

Come build with us!