Inside Sales Coordinator

• Summary
  The position will support the Outside Sales team as well as directly engaging existing and
  potential customers. The individual should have a strong background in selling technical
  products and solutions. They will need to communicate effectively and work in conjunction with other Operations/Inside Sales staff to address customer requirements. We will provide technical support and
  training, but we are looking for an individual who can grow into a position of increased
  responsibility.
  Responsibilities:
  • Handling incoming inquiries from both end-user customers and the Outside Sales team
  • Qualifying inbound sales inquiries
  • Providing information about a product or solution
  • Determining which components are most suitable in collaboration with senior sales
  personnel
  • Working with vendors to coordinate technical or sales related tasks
  • Generating quotations for products, solutions, and services
  • Coordinating with procurement/shipping to determine product availability and shipping
  information
  • Checking in with customers periodically
  • Following up with customer inquiries and quotations
  • Managing email and phone outreach campaigns
  • Setup customers in CRM
  • Receive leads from vendors and enter into CRM as needed. Distribute leads to
  salespersons
  • Quotes within 24 hours of request
  • Orders entered when received
  • Acknowledgements to customers as soon as possible
  Expedite orders as needed
  Manage in-house orders
• Sales Logic
  • Terms and Conditions negotiation as part of the sales process
  • Providing Certificate of Insurance to customers as required
  • Quotations for customers
  • Close Sales orders
  • Resale certificates
  • Applications for accounts
  • Reconcile Commissions
• Purchasing
  • Prepare and place Purchase Orders for products for customers as required
  • Analyze inventory for Economic order quantity
  • Manage semi-annual returns for stock rotation requirements
  Demo Equipment
  • Order demo equipment
  • Manage demo equipment
  Internal Training Management
  • Manage training requirements for on boarding new technical or commercial sales
  resources
  • Report progress against sales training plans
  • Organize Vendor training events for sales and technical teams
  • Manage the lists of persons that are to receive training and webinar announcements
  from the various vendors
  Other
  • This position is conducive to remote work; most of the time is spent at the
  computer.
  • This position’s hours are typically Monday through Friday, with some flexibility
  based on business and personal needs.
  • Every position requires certain physical capabilities. CTi seeks to make
  reasonable accommodations that enable individuals with disabilities to perform
  essential duties when possible.
  • Use Outlook, Teams and CRM as primary communication internally and
  externally.

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