IT Solutions Architect, ServiceNow (ITAM)

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role
We are seeking a highly skilled and experienced IT Solutions Architect specializing in IT Asset Management (ITAM) with a strong background in implementing ServiceNow Software Asset Management (SAM) and Hardware Asset Management (HAM). As an IT Solutions Architect, you will be responsible for designing and implementing ITAM solutions using ServiceNow's SAM and HAM modules. You will collaborate with cross-functional teams to understand business requirements, architect ITAM solutions, and oversee their successful implementation. This role requires expertise in ServiceNow platform administration, ITAM best practices, and a comprehensive understanding of software and hardware asset lifecycles.

Travel Requirements:

This is a remote role to reside in the Continental US with associated travel up to 10%.

Responsibilities Include:

• Work closely with stakeholders to understand business requirements and translate them into ITAM solution designs using ServiceNow SAM and HAM modules.
• Architect end-to-end ITAM solutions that align with organizational goals, encompassing software and hardware asset lifecycles, license compliance, procurement, and disposal.
• Design and configure ServiceNow SAM and HAM modules, including workflows, data structures, reports, and dashboards to meet ITAM requirements.
• Collaborate with developers, administrators, and other IT teams to implement and integrate ITAM solutions within the existing technology landscape.
• Provide technical guidance and support to ensure smooth implementation and operation of ITAM solutions, addressing any technical challenges or issues.
• Conduct assessments of current ITAM processes and systems, identifying areas for improvement and recommending solutions to enhance efficiency, accuracy, and compliance.
• Stay updated on industry trends, licensing models, and regulatory requirements related to ITAM, and ensure the ITAM solutions comply with relevant standards.
• Conduct training sessions and knowledge sharing activities to educate IT teams and end-users on ITAM best practices and effective use of ServiceNow SAM and HAM modules.
• Collaborate with vendors and software publishers to understand licensing terms and agreements, negotiate contracts, and optimize license utilization and costs.
• Monitor and evaluate the performance of ITAM solutions, analyzing metrics and generating reports to provide insights and recommendations for continuous improvement.
• Act as a subject matter expert on ITAM, staying informed about emerging technologies and industry innovations, and applying them to enhance ITAM capabilities.

Required Skills and Professional Experience:

• Bachelor's degree or the equivalent work experience and/or military experience (Degree in Computer Science, Information Systems, or a related field is preferred). 
• 5-8 years' proven experience as an IT Solutions Architect, with a focus on IT Asset Management, and expertise in implementing ServiceNow SAM and HAM.
• In-depth knowledge of ITAM principles, best practices, and industry standards.
• Strong understanding of software and hardware asset lifecycles, licensing models, and compliance requirements.
• Proficiency in ServiceNow administration, configuration, and customization related to SAM and HAM modules.
• Solid experience in designing and implementing end-to-end ITAM solutions, including integrations with other IT systems.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into effective ITAM designs and solutions.
• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels, including technical teams, business users, and vendors.
• Project management skills to drive ITAM initiatives, meet deadlines, and manage competing priorities.
• Self-motivated and proactive with a strong focus on continuous improvement and staying updated on ITAM trends and technologies.
• ServiceNow certifications for HAM and SAM are preferred along with ITIL.   

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio
Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit https://presidio.com

Applications will be accepted on a rolling basis.

 Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.

 Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster

Presidio EEO Policy Statement is available here: https://www.presidio.com/careers

Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to.

Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.

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