Provides enterprise IT support, troubleshooting, diagnosis, escalation, and infrastructure administration across Windows, Linux, virtualization, storage, networking, and Citrix environments. Supports Active Directory, DNS, GPOs, servers, security incident remediation, application deployments, vendor activities, documentation, and technology implementations. Administers Jira and Confluence workflows, assists with backup, disaster recovery, and business continuity, and may use PowerShell and Exchange automation. Requires strong communication, customer service, multitasking, and cross-functional collaboration skills.
Overview :
The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on experience with system and server administration and virtualization experiences are required. Area of expertise for this position includes Microsoft technologies, VMware virtualization, Citrix VDI, Linux and storage. Prior experience supporting L1 and L2 requests in IT would be helpful for this position.
Job Responsibilities :
- Responds to requests for technical assistance.
- Diagnoses and resolves technical hardware and software issues where applicable.
- Research questions using available information resources.
- Acts as an escalation resource for helpdesk support and advises on appropriate solutions.
- Follows standard support procedures, provides troubleshooting guidelines, and assists with issue analysis and resolution.
- Logs all system/infrastructure change and support interactions.
- Assist with infrastructure and service deployment for new applications, including configuration, validation, and post‑deployment support.
- Creates documents for users, staff, consulting personnel, and developers.
- Compares, evaluates, and assists in implementation and integration of new technologies into the computing environment.
- Administers and performs assessment of standard software.
Job Requirements :
- Approximately 8+ years of experience in IT support, systems administration, or IT engineering, with experience handling increasingly complex technical issues in enterprise environments.
- Excellent knowledge of Windows Operating systems.
- Knowledge of Active Directory (AD) & Domain Controller Administration including DNS and GPO management in a multi-site environment.
- Experience with building and administering Windows servers and accompanying infrastructure, maintaining capacity and performance in enterprise environment.
- Candidates must possess experience with both Windows and Linux mixed environments.
- Experience supporting security incident investigations and remediation efforts, and escalating incidents according to established security policies.
- Ability to multi-task in a dynamic environment with changing priorities.
- Understanding of NAS\SAN Storage, Replication, load balancing, and LAN\WAN Technologies.
- Work with vendors and perform upgrade/installation related activities, analysis and troubleshooting issues to provide resolution and execute on any new enhancement as required by business.
- Experience and knowledge administering workflows and issue schemes in Jira Software and Confluence.
- Experience with Infrastructure – virtual environment, VDi, Citrix Netscalar, Backup& Restore, disaster recovery and business continuity, is a PLUS.
- Experience with automation scripting, such as Windows server Powershell, MS Exchange Cmdlets, Windows Server 2016, 2019, and 2022, is a PLUS.
- Strong customer service skills with the ability to communicate effectively are required.
- Collaborative IT professional with strong troubleshooting, research, documentation, and multitasking skills, able to work effectively with cross-functional teams and varying technical skill levels in a fast-paced environment.
- Excellent English communication skills, both written and verbal are required.
- BS in Computer Science or equivalent preferred
Annual base salary for this role in California, US is expected to be between $110,000 - $135,000. Actual pay will be determined on a number of factors such as relevant skills and experience, and the pay of employees in the similar role.
OMNIVISION Santa Clara, California, USA Office
4275 Burton Dr, Santa Clara, California, United States, 95054 1512
Similar Jobs
.jpeg)
Fintech • Software
Engineer and support Collective’s macOS fleet, identity stack, Google Workspace, office network, SaaS integrations, and IT automation. Responsibilities include MDM administration, endpoint security, employee lifecycle provisioning, network troubleshooting, service desk ownership, advanced macOS support, asset management, IT project execution, documentation, and white-glove onsite assistance.
Top Skills:
Ai AutomationBashDhcpDnsEdrFilevaultGoogle WorkspaceHrisIdpItsmLanmacOSMdmMfaOauthOidcPythonSaaSSAMLScimSsoVlanWi-FiZsh
Cloud • Security • Software • Cybersecurity
Provides first-line IT support and manages company infrastructure, including hardware, software licenses, procurement, asset inventory, system monitoring, patching, updates, onboarding, and offboarding. Troubleshoots Windows, macOS, hardware, software, and network issues; supports Microsoft 365 administration; delivers security awareness guidance; maintains documentation; and contributes to IT and infrastructure improvement projects.
Top Skills:
AtlassianmacOSMicrosoft 365ObsidianWindows
Artificial Intelligence • Natural Language Processing • Generative AI
Own SaaS administration for Anthropic's app catalog: perform admin actions, manage license seats and renewals, automate repetitive tasks, monitor app health, coordinate vendor updates, support audits/SOC2 evidence, and administer Google Workspace and Slack resources. Build runbooks, produce utilization reporting, and partner with IT Engineering on platform-level work.
Top Skills:
1PasswordAi ToolsBashGongGoogle CalendarGoogle GroupsGoogle WorkspaceMongoDBPythonScimSlackSlack GridSoc2SsoVanta
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
