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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
In this role, you will serve as the operational bridge connecting financial strategy with global execution. Operating as the primary liaison between Revenue/Finance leadership and the Accounts Receivable (AR) Operations team, you will drive month-end close acceleration and establish governance across global workflows and projects. You will coordinate the end-to-end transformation in Order-to-Cash (OTC) by embedding AI automation, predictive risk engines, and standardized operations into our daily financial reporting cadence.
What You'll Do1. Global Operational Liaison- Project Management: Standardize and accelerate the project timeline, ensuring seamless coordination between cross-functional teams and pushing the projects to closures.
- SOP Standardization: Document and maintain formal Standard Operating Procedures (SOPs) for all AR workflows, establishing and designing strict human-in-the-loop validation steps to safeguard financial controls.
- E2E AI Transformation: Act as the operational lead for implementing agentic and non-agentic automation.
- Predictive AI Risk Models: Partner with technical teams to deploy the Predictive Account Risk Engine, utilizing billing and consumption telemetry to automatically prioritize collections outreach.
- Workforce Scaling: Leverage Intelligent Document Processing (IDP) and automated exception-handling tools to streamline repetitive tasks (such as payment auto-matching in HighRadius), allowing the global operations team to scale efficiently.
- Executive Visibility: Translate complex AR aging, Collections Efficiency Index (CEI), and Days Sales Outstanding (DSO) metrics into high-level liquidity forecasts and risk assessments for leadership. Act as the primary, real-time liaison between the Revenue/Finance leadership team and the AR Operations team to align on data points.
- Accounting & Systems Experience: 5+ years of progressive OTC/AR/FP&A experience in SaaS or technology sectors, with hands-on proficiency in NetSuite, BillingPlatform, Zuora, and HighRadius.
- Global Operations & Data Capabilities: Proven track record of coordinating cross-regional teams, analyzing complex financial data, and building structured variance reports.
- Leadership & Compliance: Strong cross-functional collaboration skills across Finance, Sales, and Legal, with experience leading teams through process changes in SOX-compliant environments.
- Automation Mindset: Experience implementing financial process improvements, such as robotic process automation (RPA), auto-match logic, or OCR/Intelligent Document Processing (IDP).
- Responsible AI Governance: Familiarity with corporate compliance guardrails for utilizing Generative AI (e.g., Enterprise Gemini, Claude, etc.) in financial workflows, including data security protocols (PII/MNPI masking).
Please note that visa sponsorship is not available for this position.
#LI-KM1 #LI-remote
The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
New Relic San Francisco, California, USA Office
New Relic San Francisco Headquarters Office
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New Relic’s SF office sits in SoMa on Spear Street, right near the Embarcadero and Ferry Building. It’s a walkable spot packed with great lunch options, coffee, and easy places to hang out after work. Plus, being steps from BART, Muni, and ferries makes the daily commute effortless.
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