About the company
Our client is a software company.
The role
Raydar is recruiting for this role on behalf of our client. Own the post-sale customer relationship from contract signature through renewal and expansion, and build the customer success function as its first dedicated hire. Work directly with senior stakeholders at customer organizations and turn what you learn into priorities for product and go-to-market teams.
What you'll do
- Run onboarding, implementations, pilots and training so new customers reach early value quickly and repeatably.
- Act as the primary contact for senior customer stakeholders and manage accounts end to end with no hand-offs.
- Drive adoption, run business reviews, own renewals and identify expansion opportunities.
- Define success metrics, account health signals and escalation paths for a new function.
- Write and document playbooks for onboarding, health scoring and expansion.
- Share patterns from customer deployments with product and engineering to inform the roadmap.
Requirements
What we're looking for
- Experience in customer success or account management owning B2B accounts end to end, including onboarding, renewals and expansion.
- Background at an early-stage B2B SaaS startup or technology company.
- Ability to work on-site five days a week.
Benefits
Compensation and benefits
- Base salary: USD 160,000 to 200,000 per year
- Equity
- Health, dental and vision coverage
- Flexible time off
Location and work model
- San Francisco, California, United States
- On-site, 5 days per week in office
- Full-time
Similar Jobs
.png){kind=logo}
What you need to know about the San Francisco Tech Scene
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
