Manager, Compliance

Working for Pacific Service Credit Union
We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.
 

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About this Role

At Pacific Service Credit Union, we are committed to strategic growth through trust, innovation, and operational excellence. By empowering our internal teams with the tools and support they need to succeed, we strengthen organizational efficiency, ensure compliance, and advance our mission of enhancing member financial well-being.
 

The Compliance Manager is responsible for managing and executing the credit union’s BSA and AML compliance program, serving as the designated BSA, OFAC, and USA PATRIOT Act Officer. This role coordinates and implements compliance policies, procedures, and controls while monitoring regulatory changes and guiding the organization to improve risk management practices. The position supports and facilitates fraud monitoring efforts, tracks emerging trends, and collaborates across departments to improve transaction risk controls. It also delivers and organizes compliance training, maintains compliance systems and resources, and supports vendor oversight activities. In addition, the Compliance Manager coaches and guides team members, supports performance management, and drives continuous improvement across compliance operations.
 
 This role requires a hands-on leader with strong organizational and communication skills, and a proven ability to deliver results through effective planning, prioritization, and effective execution. The position supports the organization’s goals by managing day-to-day operations, coaching, and developing staff, supporting strategic initiatives, and driving positive member/service outcomes. 

Essential Job Functions

• Administer Bank Secrecy Act (BSA) operations and serve as the designated BSA Officer, OFAC Officer, and USA PATRIOT Act Officer.
• Act as subject matter expert across the credit union’s compliance functions.
• Develop, maintain, and oversee departmental policies and procedures related to BSA, OFAC, and Red Flags compliance.
• Identify regulatory and industry changes and recommend compliance-related enhancements to strengthen controls and mitigate risk.
• Review, assess and report on potential fraud activity, trends, and potential mitigation, and support the enhancement of fraud detection processes and tools.
• Collaborate with internal departments to mitigate transaction-related risk and ensure consistent compliance practices.
• Support the Vendor Management program by assisting with compliance-related oversight and reviews.
• Review marketing and advertising collateral to ensure compliance with regulatory and disclosure requirements.
• Research, update, and deliver periodic, interactive BSA and compliance training to the organization.
• Communicate compliance-related topics to employees through the company intranet.
• Curate compliance resource library for employee reference.
• Act as the primiary point of contact for compliance software enhancements, updates, and ongoing system support.
• Lead and manager direct reports, including hiring, counseling, performance evaluation, training, cross training, and disciplinary actions.
• Mentor and coach team fostering a culture of high performance, continuous improvement and professional growth in accordance with the credit union's performance management philosophy.
• Set clear goals and objectives for team members, providing regular feedback and performance evaluations.
• Support and participate in enterprise-wide initiatives, including product development and enhancement, cost optimization, and process improvement efforts designed to increase efficiency, streamline operations, and ensure organizational relevance.
• Assist with the creation and implementation of the annual Risk Management plan and budget.
• Take ownership of responsibilities, sets clear objectives, delivers results, and follows through on commitments. Model integrity and professionalism, reinforcing trust, discipline, and operational excellence within the team.
• Ensure compliance with a variety of internal policies and procedures.
• Comply with all anti-money laundering laws, including the Bank Secrecy Act, OFAC regulations, and the USA PATRIOT Act, as well as all related policies and procedures.
• Demonstrate dependable performance including attendance and punctuality, recognizing that it is essential to organizational excellence and operational success.

Supporting Functions

• Provide back-up and support to SVP, as directed.
• Performs special projects and other responsibilities, as directed.

Competencies 

The following competencies are essential for success in this role:

Drives vision and strategy: Understands organizational objectives and translates them into actionable team initiatives. Connects short-term tasks to longer-term goals to support growth, operational efficiency, and department performance.

Prioritizes and organizes work: Efficiently manages tasks and resources, focuses on key objectives, anticipates needs, and balances multiple priorities under time constraints.

Drives outcomes: Makes timely decisions, takes calculated risks, acts decisively, overcomes obstacles, and drives initiatives to successful completion.

Emotional intelligence: Demonstrates self-awareness, adapts interpersonal style to context, regulates emotions, and interacts with empathy and respect.

Builds talent: Recruits and retains talent, guides and cultivates employees, aligns strengths with opportunities, identifies and develops potential and creates a career-growth environment.

Manages ambiguity: Effectively works with incomplete information, adapts to evolving circumstances, applies critical thinking and remains resilient under changing conditions.

Team leadership: Drives collective success through effective teamwork and collaboration, leverages team strengths, meets commitments, and fosters collaboration to achieve shared goals.

Delegation: Clarifies expectations, enables ownership, assigns appropriately challenging tasks and equips employees with the tools and guidance needed for success.

Change management: Actively supports initiatives, guides teams through transitions, models adaptability and embraces change to achieve positive outcomes.

Required Minimum Qualifications 

Education:

• Bachelor’s or Associate’s degree in Finance, Internal Audit, Accounting, Criminal Justice, or other related business discipline required or equivalent comparable experience.
• BSA certification, required.
• CUNA Compliance School certification within 1 year of hire.
• Vendor management certification, preferred.
   

Experience:

• Minimum five (5) years within compliance at a financial institution, branch or operational department or related field, required.
• Minimum of three (3) years of people management experience, required.
• Maintain knowledge of financial institution operations, products, services, policies, and applicable regulations.
• Capable of effectively interacting with employees, members, management, law enforcement, and other agencies.
• Manage difficult interpersonal situations with professionalism and sound judgment.
• Apply strong analytical skills and attention to detail to assess risk and make informed decisions.
• Function as a self-starter with high dependability and motivation, able to work independently or collaboratively in a team environment.
• Experience leading diverse work teams, required.
• Excellent oral and written communication skills,required.
• Must be proficient in computer programs (e.g., Microsoft Office Suite).

Preferred Qualifications 

• Demonstrate comprehensive knowledge of BSA/AML strategies and processes, with familiarity of systems such as Symitar, Simplirisk, WolfPac, and contracts considered, preferred.
• Demonstrate enthusiasm, a collaborative and inquisitive mindset, adaptability, creativity, a focus on excellence, and a professional, approachable demeanor.

Physical Requirements 

Hearing: Ability to hear and comprehend spoken communication in person and over the phone.

Vision: Ability to view computer screens and read documentation with clarity and accuracy.

Verbal Communication: Ability to speak clearly and effectively to interact with colleagues and/or members. Frequent use of telephone headset may be required.

Manual Dexterity: Proficient use of hands and fingers for typing, operating office equipment, and handling documents.

Posture and Endurance: Ability to sit or stand at a workstation for extended periods; adjustable sit/stand desk options may be available to support comfort.

Mobility: Ability to move within the office environment to attend meetings or assist colleagues, as needed.

Lifting and Carrying: Occasionally required to lift and carry materials weighing up to 30 lbs.

Other Information 

Hours Required: A work schedule of Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate work schedules. This position is eligible for the credit union's telecommute policy. 

Travel Requirements: Less than 5% local travel, required. Limited travel during the work schedule, primarily for training, meetings, or special projects. 

Work Environment: This position is based in a climate-controlled office environment with ergonomic workstations in a two-story building with an elevator. Subject to standard background noise found in an office environment. Natural light from large windows, supplemented by artificial lighting to ensure a comfortable working atmosphere. 

Disclaimer 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.