Office Admin/IT Helpdesk Specialist

THE POSITION IN A NUTSHELL

 Sciens Building Solutions seeks an Office Admin/IT Helpdesk Specialist to join its fun and rapidly growing team. We are looking for an energetic professional who doesn’t mind wearing multiple  hats. The role requires experience in handling a wide range of IT, administrative, and executive support-related tasks and is someone who is able to work independently while exercising sound judgment and escalating as appropriate. You should be well-organized, flexible, and enjoy the administrative challenges of supporting an office of diverse people.

WHAT YOU’LL BE DOING (and doing well!) 
 

IT Support and Coordination

• Assist with the on-boarding process for new employees with hardware and/or devices.
• Monitor IT requests that are received and assist with troubleshooting issues.
• Enter/import inspection data into customer database.
• Partner with key stakeholders across the organization to facilitate solutions for IT needs.
• Support the IT team in maintaining hardware, software, and mobile devices.
• Build and maintain internal databases used for scheduling customer inspections.
• Provide technical support to team members as needed. Organize and maintain IT resources, inventory, and equipment.

Administrative Support

• Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, office supply requisitions are reviewed and approved and that clerical tasks are coordinated and tracked to completion 
• Maintain office efficiency through planning and execution of equipment procurement, layouts, and office systems. 
• Act as point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands. 
• Organize office operations and procedures, and schedule meetings and appointments. 
• Partner with People & Culture (HR) to maintain office policies, as necessary. 
• Manage relationships with office vendors, service providers and landlord, ensuring that all items are invoiced and paid on time. 
• Provide general support to reception; assist with visitors. 
• Develop standards and promote activities that enhance operational procedures.
• Participate actively in the planning and execution of company events, such as annual holiday party. 
• Monitor and maintain office supplies inventory; review potential office supply acquisitions with Division leadership for approval.
• Maintain confidentiality of employee, customer, and company information in accordance with company policies.
• Help ensure all employees embrace our safety culture and comply with all safety initiatives. 

Executive Support

• Maintain Division leadership schedules, calendars and appointments. 
• Assist with special projects by gathering information, tracking progress, preparing reports, and providing updates to Division leadership.

WHAT WE LIKE ABOUT YOU

• High school diploma.
• 2-5 years of experience working in IT operations
• Working knowledge of MS SQL.
• Working knowledge of computer systems, security, network and systems. administration, databases and data storage systems, phone systems.
• Firm grasp on IT infrastructure and operations best practice.
• 2-5 years of proven office/administrative management experience.
• Excellent written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management skills and the ability to multi-task and prioritize work; strong organization and planning skills.
• Attention to detail and problem-solving skills.
• Strong critical thinking and decision-making skills
• Strong organization skills and ability to prioritize.
• Basic knowledge of accounting, data, administrative, human resources, and business practices and procedures.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.

WHAT WE’RE BRINGING TO THE TABLE 

• Competitive salary based on qualifications.  
• Paid time off plan and holidays.  
• 401(k) matching.  
• Short term and long-term disability.   
• Medical, dental, and vision plans with options. 
• Life insurance.  
• Professional career development opportunities.

$36.06 per hour - $38.46 per hour DOE