The Patient Care Coordinator welcomes patients, schedules appointments, coordinates treatment services, explains treatment costs and payment options, follows up with patients, maintains patient relationships, and ensures compliance with health, privacy, and safety regulations. The role requires strong communication, customer service, sales, scheduling, recordkeeping, and financial transaction skills in a dental or healthcare setting.
Overview
We are looking for a Patient Care Coordinator to join the team!
The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.
ResponsibilitiesResponsibilities
- Greet and welcome patients in a timely, professional and engaging manner
- Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
- Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
- Contact patients to follow up on visits and to build lasting patient relationsships
- Ensure compliance with health, privacy, and safety regulations
- Travel as needed for training and to perform job functions
Benefits for FT Employees
- Healthcare Benefits (Medical, Dental, Vision)
- Paid time Off
- 401(k)
- Employee Assistance Program
Qualifications
- Minimum of high school diploma or equivalent required
- At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
- Experience with dental practice management software such as Denticon/Dentrix preferred
- Excellent communication skills to interact with patients, office staff, and third party stakeholders
- Attention to detail in maintaining patient records and managing financial transactions
Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
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