Lead UX/UI and customer experience strategy for high-impact digital healthcare products. Own product vision, roadmap, and end-to-end design execution; translate user needs into measurable experiences; collaborate with engineering, analytics, and product partners; present strategy to senior stakeholders; mentor designers; and ensure regulatory compliance.
Our client, a world
leader in biotechnology, is looking for a “Principal Experience
Designer” based out of South San Francisco, CA (Hybrid).
Job Duration: Long
Term Contract (Possibility Of Extension)
Pay Rat: $95 - $100/hr on W2
Company Benefits: Medical, Dental,
Vision, Paid Sick leave, 401K
Summary:
Client’s Digital Experience team is redefining how patients and customers
engage with healthcare through AI-driven innovation, omnichannel strategy, and
human-centered design. We are seeking a Principal Experience Designer to lead
UX/UI and customer experience strategy across high-impact digital products.
This role is both strategic and hands-on—shaping product vision, elevating
design standards, and mentoring the next generation of designers.
Responsibilities:
- Drive the UX/UI and CX
design strategy for key digital products within the CX Suite.
- Translate user needs
and business priorities into intuitive, high-performing digital experiences.
- Lead design vision,
standards, experimentation, and innovation workstreams.
- Collaborate with
cross-functional partners (Engineering, Analytics, Business Product Owners) to
build aligned product roadmaps.
- Present and evangelize
UX/CX strategy with senior leaders and stakeholders.
- Define user needs,
prioritize features, and set measurable experience KPIs.
- Oversee end-to-end
design execution—from research through delivery.
- Mentor junior designers
and cultivate a culture of design excellence.
- Ensure compliance with
healthcare regulations in partnership with Legal, Privacy & Compliance
teams.
Qualifications:
- Bachelor’s degree in
business, design, technology, or related field.
- 10+ years of
experience, with at least 7 years in UX, product design, or experience design.
- Proven ability to lead
full product lifecycle (vision → roadmap → execution → measurement).
- Strong stakeholder
management and cross-functional alignment skills.
- Experience working in
agile environments.
- Excellent communication
and influencing skills.
- Ability to thrive in
ambiguity and drive innovation.
If interested, please
send us your updated resume at
[email protected]/[email protected]
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