At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.
About the Role:
Dragos is seeking a principal-level Product Manager to lead the Cloud Platform product team, responsible for replacing the existing Customer Portal and building the unified customer experience at platform.dragos.com, backed by a centralized API layer that serves SaaS users, on-premises deployments, and machine integrations alike. This role owns the vision, roadmap, and execution to unify Dragos's distributed portals and capabilities, including WorldView threat intelligence, Neighborhood Keeper, managed services, AI, documentation, and artifact access, into a single seamless experience across cloud and hybrid on-premises deployments. You will partner closely with engineering leadership, product teams, internal stakeholders, and customers to shape and execute the platform roadmap.
Responsibilities
- Own the vision, strategy, and quarter-over-quarter roadmap for the Dragos Cloud Platform, replacing the existing Customer Portal with a unified experience that brings every customer-facing capability together under a single login.
- Define the platform architecture strategy, including the central API layer, authentication and identity approach, and how the platform consistently serves both SaaS and hybrid on-premises customers.
- Lead the integration of Dragos's key product surfaces, including threat intelligence, community defense, managed services, AI, and compliance reporting, into the unified platform experience.
- Own artifact delivery, fleet management, and entitlement features, giving customers a single place to download platform updates and content, monitor their on-premises deployments, and manage their product subscriptions.
- Drive a coherent customer experience across the SaaS portal and on-premises interfaces, and define proactive service flows that surface the right support and success touchpoints at the right moment.
- Partner with feature teams across Dragos to align on integration boundaries, shared platform services, and a consistent API surface.
- Engage directly with customers and customer-facing teams to discover and validate use cases, gather feedback, and iterate on product direction.
- Collaborate with internal stakeholders to identify opportunities, make prioritization and trade-off decisions, and communicate requirements to Engineering with clear business rationale.
- Define and track product KPIs, including platform adoption, migration progress, and time-to-value for newly integrated capabilities.
- Support Sales with competitive insights and customer guidance; shape go-to-market positioning that connects the unified platform to customers' operational continuity and security operations needs.
Qualifications
- 10+ years of Product Management experience building enterprise SaaS platforms, cloud products, or multi-product unified experiences, ideally in cybersecurity or adjacent technology domains.
- Strong understanding of cloud platform and API architecture, including centralized API design serving multiple client types, authentication and identity at scale, and multi-tenant SaaS delivery.
- Experience leading platform consolidation or portal replacement, including managing feature migration, driving customer adoption, and maintaining continuity across the transition.
- Technical fluency with APIs, data models, and backend workflows, with the ability to partner closely with Engineering and make informed architecture trade-off decisions.
- Proven track record of shipping successful products, including outcome-driven roadmap management, go-to-market strategy, and backlog prioritization.
- Excellent communication and influence skills, with the ability to drive alignment across engineering, design, sales, and executive stakeholders.
- Strong organizational and time-management skills, with a collaborative approach to team dynamics and willingness to travel (~10%) for customer meetings, conferences, or company events.
- Experience with fleet or device management, entitlement and subscription visibility, or compliance reporting features in enterprise SaaS products (a plus).
- Direct experience with OT/ICS cybersecurity, either on the customer side or having built or supported an OT security product (a plus).
Compensation:
- Salary: $220,000
- Competitive Equity Package
- Comprehensive Benefits Plan
#LI-LF1 #LI-REMOTE
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
Similar Jobs at Dragos
What you need to know about the San Francisco Tech Scene
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
