Product Lead, Growth

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

You’ll define and drive the strategy, roadmap, and execution for Airwallex’s next-generation AI-powered products.

• Own the end-to-end product lifecycle for AI-powered features and platforms, from ideation through launch and ongoing optimisation.

• Lead and develop a high-performing team of Product Managers, building a clear product vision while balancing long-term innovation with short-term business needs.

• Build and ship hands-on AI/ML-powered products, including copilots, agents, chatbots, and recommendation systems.

• Drive Product-Led Growth initiatives such as in-product nudges, rewards, cross-sell systems, and lifecycle automation to improve customer activation, adoption, retention, and revenue.

• Partner with Engineering, Data Science, Design, Compliance, Operations, Customer Support, and Commercial teams to deliver scalable, secure, intuitive products.

• Lead customer service and support automation across payments, onboarding, and support, including bots, self-serve flows, and deflection journeys.

• Launch products across multiple regions and languages, working with local teams to ensure market fit and regulatory compliance.

• Embed compliance, transparency, and responsible AI practices across products operating in regulated domains such as payments, treasury, and cards.

This role is based in San Francisco, and you’ll be in the office three days per week.

Essentials

• 7+ years of product management experience owning complex, multi-surface products end to end, including platforms, marketplaces, or productivity tools.

• Experience building or launching early-stage products in high-ambiguity environments, with a clear builder mindset.

• Hands-on experience building and shipping AI/LLM-powered products, with strong technical fluency in how modern ML systems are trained, evaluated, deployed, and monitored.

• A data-driven, growth-oriented approach, with strong analytical rigour and experience using dashboards, SQL, or product analytics tools.

• A track record of running experiments, such as A/B tests, to improve activation, adoption, or retention.

• Strong stakeholder management skills and the ability to align Engineering, Data, Design, Operations, Customer Support, and GTM partners around strategy, roadmap, and execution.

• Experience mentoring and leading Product Managers.

Preferred

• Experience in fintech, payments, treasury, cards, or B2B financial operations, including working within compliance, risk, or role-based access constraints.

• Experience building growth, lifecycle, or Product-Led Growth products, such as in-product nudges, rewards, cross-sell systems, or lifecycle automation.

• A technical background or previous experience in AI/ML, data science, or engineering.

• Experience building customer service or support automation, including bots, self-serve flows, or deflection journeys.

• Experience launching products across multiple regions and languages in a global environment.

• You're comfortable owning the roadmap yourself.

• You own the outcome and you don't wait for permission to fix what's broken.

• You're comfortable making decisions with incomplete information and moving quickly anyway.

• You're not precious about your ideas. You push hard for what you believe in, but you pivot fast when the data says otherwise.

• You communicate clearly and directly across cultures, and you're thoughtful about how context shifts meaning across borders.

• You know when to align and when to just decide. Collaboration isn't a way to avoid accountability.

• You connect dots across functions and hold the big picture without losing grip on the details.

• You come to the table with a point of view, not just a problem.

Product at Airwallex sits at the heart of building a new financial system, designed around how modern businesses actually operate. We're bringing payments, accounts, treasury, billing, spend management, and more together in one platform. As software, AI, and emerging technology reshape financial services, you'll have the chance to rethink familiar problems and build entirely new capabilities. As a Product Manager, you'll own solutions from discovery through delivery, working closely with Engineering, Design, Commercial, Legal, and Compliance to balance customer needs with technical, operational, and regulatory realities. If you're excited by building from first principles, learning quickly, and owning outcomes with a great team around you, this is the place to do your best work.

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.