Product Manager, Commerce Cloud Agentforce & Search

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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Product Manager – Commerce Cloud Agentforce & Search, you will own the end-to-end execution of AI-powered product discovery and autonomous shopping features. You'll work directly with engineering, data science, and UX teams to build, ship, and optimize semantic search engines and Agentforce workflows that help B2C buyers find and purchase products seamlessly.
Key Responsibilities

• Feature Lifecycle: Define, prioritize, and execute the product backlog for commerce search, semantic retrieval, and agentic workflows.

• Sprint Delivery: Write detailed PRDs, user stories, and acceptance criteria for engineering and data science/AI teams.

• Feature Optimization: Fine-tune retrieval-augmented generation (RAG) models, vector search queries, and LLM prompts to improve search relevance.

• A/B Testing & Analytics: Design and track key performance metrics like search conversion rates, click-through rates (CTR), and agent resolution times.

• User Experience (UX): Partner with UX designers to build intuitive interfaces for conversational shopping and search filtering.

• Merchant Tooling: Maintain and improve the business manager dashboard where merchants manage catalog indexing and manual search overrides.

Required Qualifications & Experience

• Experience: 3–5+ years of Product Management experience in E-commerce, Enterprise SaaS, or highly technical software products.

• Technical Background: Hands-on experience working alongside data scientists or search engineers on information retrieval, NLP, or recommendation engines.

• AI/ML Familiarity: Conceptual understanding of how LLMs, vector embeddings, and prompt engineering function in production environments.

• Data Proficiency: Strong SQL and analytics skills to dive into search logs, identify friction points, and run user behavior analysis.

• Education: Bachelor's degree in Computer Science, Engineering, or a related analytical field (or equivalent practical experience).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.