Product Manager II - Operations Analyst

Product Manager II
Job Summary
The Product Manager II supports the execution of enablement, adoption, and optimization strategies for Product Management and UX teams across CAPTG. This role sits at the operational backbone of Product Operations. Core responsibilities include administering enterprise tools, managing learning and training logistics, maintaining knowledge management resources, and producing reporting and dashboards that inform leadership decisions.
This is a hands-on, execution-focused role that works cross-functionally across Product, UX, Solution Delivery, Change Management, and Corporate Communications. The person in this role brings strong organizational skills, attention to detail, and a proactive spirit to ensure Product Operations runs efficiently and product practitioners have what they need to do their best work. They operate with a moderate level of guidance and are expected to grow their independence over time.
This role uses AI tools to enhance day-to-day execution, from synthesizing feedback and generating documentation to building Claude skills that support product and UX practitioners across the organization. AI empowers the Product Manager II to work more efficiently, produce higher-quality outputs, and contribute meaningfully to CAPTG's AI enablement mission.
Primary Duties / Key Responsibilities
Learning & Training Administration

• Supports and administers all Product Operations training offerings, including building courses in Learn@Cox (WorkDay), tracking attendance, sending pre- and post-training communications, and maintaining accurate records in the system

• Produces and maintains regular reporting and dashboards on training participation, completion, and effectiveness for people leaders

• Serves as the primary point of contact for instructors and attendees across all CAPTG product training offerings

• Supports the development and maintenance of product practitioner training content across prioritized skill domains, coordinating with internal SMEs to build, update, and publish self-paced and instructor-led course materials

• Assists in maintaining a master training and learning calendar, and partners with Corporate Communications to socialize available learning offerings across CAPTG

Tool Administration & Enablement

• Serves as the primary operational point of contact for enterprise product tooling; tools may include Pendo, Scribe, or other workplace productivity platforms

• Manages access requests, licensing, provisioning, and onboarding for assigned tools, ensuring timely and accurate processing

• Develops and maintains SOPs and supporting documentation for tool administration processes, enabling consistent management and self-service where possible

• Tracks and reports on tool adoption and utilization metrics, surfacing insights to support continuous improvement

• Supports forward-looking tool optimization activities, including gathering user feedback, identifying adoption gaps, and partnering with tool owners to mature usage standards and best practices across product teams

• Researches and communicates emerging tool capabilities and features to Product Management and UX teams to ensure the organization maximizes technology investments

Knowledge Management & SharePoint Governance

• Builds, audits, and maintains SharePoint pages across the Enterprise Transformation Center of Excellence Hub, covering onboarding materials, PDLC content, tool-specific pages, and role-specific training hubs; ensures all content is current, well-organized, and easy to navigate

• Manages tagging, page ownership, and content governance standards to keep the Hub a trusted, searchable resource for the full CAPTG product organization

• Supports the ongoing refresh of key product practitioner resources, including PDLC phase content, the Product Management Standard of Excellence, and onboarding guides for incoming product professionals

Reporting & Analytics

• Supports the development, maintenance, and distribution of standard reports and dashboards using tools such as PowerBI and Excel, aligned to business and stakeholder requirements

• Tracks and analyzes training attendance, SharePoint site traffic, and tool usage data to understand adoption trends and identify areas for improvement

• Tracks and shares data with Product Operations leadership to support informed decision making

AI Tool Enablement & Skill Governance

• Supports the cataloging, validation, and ongoing maintenance of Claude organizational skills, contributing to keeping the AI for Product SharePoint page current as AI tool adoption scales across CAPTG

• Leverages Claude skills that support product and UX practitioners in their day-to-day work, partnering with the Product Operations team to identify high-value use cases

• Assists in socializing AI tools and best practices across product teams, supporting broader AI adoption efforts in alignment with CAPTG's transformation goals

• Builds and maintains Claude skills that support product and UX practitioners, and ensures organizational skills remain current on the AI for Product SharePoint page

• Leverages AI tools to streamline documentation, SOP creation, and training content development

• Uses AI-assisted analysis to synthesize tool usage data, training feedback, and operational metrics into actionable insights

• Supports the broader team in identifying and piloting AI-enabled workflows that reduce manual effort and improve output quality across Product Operations

Process Documentation & Institutional Knowledge

• Captures, documents, and maintains SOPs, process flows, and how-to guides across key Product Operations workstreams, ensuring institutional knowledge is accessible and does not live solely with individuals

• Supports ongoing documentation needs across the team as processes evolve and mature

Foundational Skills

• AI-Enabled Execution. Comfortable using AI tools (Claude or equivalent) for day-to-day work tasks including writing, research, and analysis. Evaluates AI outputs critically and takes ownership of final quality and accuracy. Continuously learns and applies new AI capabilities as they evolve

• Communicates Effectively. Demonstrates excellent written and verbal communication skills

• Builds Partnerships. Collaborative team player with a positive, high-energy approach to delivering results across Product, UX, Solution Delivery, Change Management, and Corporate Communications

• Focuses on Execution. Brings strong organizational skills and attention to detail, with the ability to manage multiple workstreams simultaneously. Self-motivated and able to drive tasks and initiatives with moderate oversight

Required

• Bachelor's degree in a related discipline and 2 years' experience in a related field; or a master's degree and up to 2 years' experience; or 6 years' experience in a related field with no degree

• Experience supporting tool administration, training logistics, or operations in a cross-functional environment

• Hands-on experience with enterprise learning and content platforms such as WorkDay/Learn@Cox and SharePoint

• Familiarity with product management tools including Pendo, Scribe, Mural, Figma, or Qualtrics

• Experience developing or maintaining reports and dashboards using PowerBI or Excel

• Exposure to AI-assisted tools (e.g., Claude) for documentation, research synthesis, or workflow automation, or a demonstrated willingness to build this skill quickly

Preferred

• Experience in product operations, business process improvement, or operations analysis

• Familiarity with process improvement methodologies (Lean, Six Sigma, or equivalent)

• Experience with change management concepts and stakeholder communications

• Knowledge of enterprise AI platforms and how they integrate into product workflows

• Familiarity with the PDLC (Product Development Lifecycle) and product management best practices

USD 89,400.00 - 134,000.00 per year
Compensation:
Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets