Lead end-to-end rollout and operation of remittance corridors, coordinating product, engineering, compliance, and country teams. Ensure operational and regulatory readiness, track remittance KPIs, drive corrective actions, manage partners and agent network onboarding/KYC, and build scalable SOPs and compliance checklists to safely scale cross-border payments.
About Nclusion
About the Role
What You’ll Do
What You Bring to the Table
Benefits and Perks
Compensation
Nclusion is on a mission to provide traditional financial services to 1.5 billion people worldwide without access today. Without a secure way to save, invest, or transfer money, individuals are not empowered to accumulate short or long-term wealth. We're changing that by bridging the gap between traditional banking and the communities that need it most.
As Product Ops Manager - Payments, you'll own the rollout and operation of Nclusion's remittance corridors across active markets. You'll own the operational readiness signal for corridor launches, like regulatory clearance, correspondent/partner readiness, anagent network capacity while working directly with Product on roadmap and scoping, and with Country GMs on expansion sequencing. You'll bring order and rigor to a fast-moving, cross-border, compliance-sensitive product and make sure it scales safely, not just quickly.
- Lead end-to-end rollout of remittance products in each market, from corridor setup through go-live, GTM and stabilization in the network.
- Partner directly with Product and Engineering on corridor scoping, bridging field and regulatory reality with technical product readiness, and contributing to the roadmap with performance & customer feedback.
- Support Country GMs in sequencing remittance launches against local demand, regulation, and agent network readiness.
- Track remittance KPIs (volume, transaction success rates, cost) and quality signals (complaints, failures, distrust), and drive corrective action.
- Collaborate with broader Operations Leadership with broader market launch plans.
- Ensure agent network readiness, including Agent onboarding, KYC etc.
- Build scalable SOPs and compliance checklists that repeat across corridors.
- Monitor cross-border and crypto-enabled remittance trends and evaluate fit.
- 8+ years in remittance, cross-border payments, or fintech ops, ideally in emerging or frontier markets.
- Working knowledge of cross-border regulatory frameworks - MTL, correspondent banking, AML/CTF, sanctions screening.
- Experience launching or scaling remittance corridors/products in a high-growth or startup environment.
- Experience negotiating and managing vendor/partner relationships (payment rails, banks, MTOs) directly.
- Strong analytical rigor able to read corridor and transaction data and turn it into action.
- Cross-functional experience with Product, Compliance, and local market leadership.
- Crypto/stablecoin rail knowledge is a plus.
Palo Alto Compensation: $150,000-$200,000
Miami Compensation: $130,000-$180,000
- 📈 401k with a match!
- 🩺 Medical Insurance
- 🦷 Dental Insurance
- 👓 Vision Insurance
- 💸 Competitive compensation & equity – We believe in sharing success.
- ✈️ Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
- 🍽️ In-office lunch, team events & culture
The base pay range for this role is $130,000 – $200,000 per year.
Nclusion Palo Alto, California, USA Office
Palo Alto, California, United States
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